Oil Changers Store Manager (957)

Oil Changers Manager

At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan "Drive Thru. Drive Happy."

Are you an experienced manager with a passion for cars? Our lube shop is looking for a skilled manager to oversee daily operations and lead our team. If you have experience in customer service, inventory management, and team leadership, we want to hear from you!

Nature of Work :

Provide overall day-to-day direction to store personnel to provide efficient and quality service to customers. A Manager should spend appropriate time supervising and training technicians while monitoring employee to customer interaction. Managers should also spend their time monitoring inventory, completing required paperwork and enacting cost control measures to ensure the profitability and growth of the location.

Benefits :

Health insurance, dental and vision Ancillary Benefit Options Flexible spending account / Health savings account 401(k) with matching Paid time off / Sick time Employee discount

Essential Job Functions :

• Provide overall day to day direction to store personnel in order to provide efficient & quality service to customers.
• Managers spend their time supervising & training technicians while monitoring employee to customer interactions.
• Managers complete required paperwork & enact cost control measurements to ensure the profitability and growth of the location through inventory management.
• Provide service to customer vehicles, including checking and changing fluids and filters, checking and adjusting tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services.
• Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).
• Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary.
• Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.
• Observe and comply with safety rules and regulations.
• Ensure the store is opened and closed on time daily.
• Make sure staff are properly scheduled to provide service.
• Provide overall direction to personnel to meet and exceed store goals.
• Monitor workflow to ensure that vehicles are serviced within specified time limits.
• Provide prompt and courteous customer service; answer questions; resolve customer problems and complaints; ensure consistent recommendation of services needed to the customer.
• Review transactions for voids, incomplete invoices, and cash shortages to detect and prevent theft.
• Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations and termination.
• Continuously educate employees on product / service offerings.
• Make sure proper tools are on hand to do the job.
• Set an example of superior service system performance and continuously train others on the same.
• Complete daily, weekly and monthly paperwork on a timely basis.
• Maintain adequate inventory levels; order supplies as needed.
• Provide service to customer vehicles, including checking and changing fluids and filters, airing tires; provide specialized services including but not limited to transmission, differential and radiator; input customer and maintenance information into computers; explain service to customers and accept payment for services.
• Maintain and enforce proper cash controls (i.e., follow check acceptance policy, correct preparation and making of deposits, cash drawer maintenance, etc.).
• Complete store inspections on a weekly basis; correct discrepancies with assistance of Regional Manager, if necessary.
• Oversee and direct daily clean-up to maintain clean, presentable facilities and grounds.
• Observe and comply with safety rules and regulations.
• Perform related duties as assigned.

Knowledge, Skills and Abilities :

Scope of Position :

This position reports to the Regional Manager and has direct supervisory responsibilities for all store personnel. This position is also an hourly rate and non-exempt position.

Working Conditions :

This position works in a garage environment 100% of the time. Exposure to heavy equipment, slick surfaces and varying hot-cold temperatures may require limited travel.

Major Accountabilities :

Compensation :