EFT Credit Card Specialist

Job Description

Job Description

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer :

• Medical, Dental, and Vision
• 401K Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym at our Corporate Headquarters
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

Essential Functions & Responsibilities

The primary responsibility of this position is to positively impact members’ financial well-being by delivering the highest standard of service to both internal and external members. The role is accountable for the administration and maintenance of the credit card portfolio, including daily operations, monthly tasks, and annual processes. Additionally, the position will support leadership through project assistance, research, and the identification of opportunities for process and portfolio enhancements. This role will also provide backup support for debit card portfolio maintenance, share draft processing, check 21 operations, and other electronic payment services as assigned.

Essential Functions & Responsibilities :

Performance Measurements :

Acquire and maintain sufficient knowledge of credit cards, debit cards, and check processing functions to provide effective backup support.

Ensure compliance with all Bank Secrecy Act (BSA) and anti-money laundering (AML) policies and procedures. Employees are expected to remain alert to unusual or suspicious activity relevant to their department and to complete all required training, including annual online BSA and OFAC courses as assigned by the Training and / or Compliance Departments. Maintain comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending, and the Credit Card Act.

Minimum Expectations of Knowledge and Skills :

Experience : One year to three years of related experience.

Education : (1) A two-year college degree, (2) completion of a specialized certification or licensing, (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills :

Requires frequent personal contact with individuals inside and outside the organization to resolve first-level conflicts, build relationships, and solicit cooperation. Work involves a high degree of confidentiality and discretion, requiring diplomacy and tact.

Other Skills :

Ability to work independently and exercise good judgement, initiative, and tact in dealing with members, supervisors, and staff. Ability to multitask and to prioritize many daily functions, while working with conflicting deadlines. Must have excellent communication, member service, and human relations skills. Must have basic knowledge of Excel and Word applications. Must have proficiency in data entry, using various applications.

Competencies :

Compliance :

Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department.

Physical Requirements :

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally be required to stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific visual abilities necessary for this job include close vision and the ability to adjust focus.

Work Environment :

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace.