Program Manager - Utility

Description

Position Objective

This position will provide on-site technical support to field and shop operations as they pertain to planning, mobilizing, and executing power rent solutions in utility applications. They will assist utility sales with answers to application and technical questions as utility projects are developed. Incumbent will act as the project manager, coordinating customer requests, vendor scheduling, and technician availability.

Position Duties / Responsibilities

Primary Responsibilities :

• Plans, manages, and coordinates all aspects of complex utility solutions within the Power Rent business.
• Manages and monitors the projects time schedule to guarantee the project will be delivered and ready for startup on schedule.
• Acts as the site supervisor and primary interface with utility site leader (customer) and / or other partners engaged in deploying utility support.
• As required, can answer most technical questions and application questions with respect to Caterpillar power systems and other related products for consulting engineers, electrical contractors, salesman, and the service department.
• Assists service staff and technicians with troubleshooting and resolution with product issues.
• Prepares job safety plan and verifies all safety protocols are adhered to.
• Performs customer service duties to establish positive, cooperative working relationships with service technicians, customers, and internal staff.
• Assures working conditions offer the safest practices and cares for the safety of all parties involved in the projects.
• Manages product improvements as they become available.
• Elevates high priority issues and customers to Manager, Technical Services, and Caterpillar Service Reps.
• Acts as the project coordinator for all load in and load out operations.
• Conducts "Pre-Flight" walk throughs
• Assists management team with utility equipment purchases and lifespan determination, Is an expert in utility equipment and operations.
• Builds and plans training for utility technicians. Provides training to technicians in a growing role. Basic information to Mastery level.
• Performs related duties as required.

Occasional / Other Responsibilities :

Position Requirements

Required :

Ability to take ownership of processes and equipment thru excellent knowledge of the product and the market.

Preferred

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and / or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements of Position

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs. All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.