IT Support and Operations Manager

Description Position at Precoa IT Support and Operations Manager Build better systems. Lead stronger teams. You’re a problem solver who loves creating order from complexity — and helping people along the way. As Precoa’s IT Operations & Support Manager , you’ll lead a talented team of support technicians while building the future of how IT serves our growing company. You’ll design efficient service desk systems, champion best practices, and deliver technology experiences that empower every Precoa employee to do their best work. This is a hands-on leadership role with real impact. If you thrive on improving systems, mentoring others, and making things run smoother, this is your moment to make a lasting mark. What you’ll do (and why you’ll love doing it ) You’ll shape scalable processes, strengthen communication across departments, and help launch new tools — including support for our cutting-edge Sales Studio platform. Lead and mentor : Guide a team of IT support technicians to deliver fast, reliable, and friendly service across the organization. Build and improve : Design scalable service desk processes and implement ITIL-based best practices to streamline support. You’ll build a modern support framework that scales with Precoa’s growth and advances our mission of meaningful connection. Collaborate cross-functionally : Partner with leaders across IT, business operations, and product teams to strengthen communication and problem-solving. Drive innovation : Enhance our Jira Service Management environment, build knowledge base tools, and introduce automation that makes life easier for end users. What we offer you as part of # PrecoaLife Competitive exempt salary based on experience 18 days PTO and 10 paid holidays annually Minimum 6-weeks parental leave Health, Dental, and Vision benefits 401k, with company match $ 25 ,000 AD & D Policy and $ 25 ,000 Life Insurance Policy Skills you may have to make you a success! 4+ years of IT support experience, including 2+ years managing or leading a technical support team A strong background with service desk platforms (Jira Service Management, ServiceNow, or similar) Familiarity with ITIL or other IT service management frameworks (certification a plus ! ) Exceptional communication and leadership skills — you’re assertive, clear, and empathetic A knack for solving problems creatively and helping people thrive through technology Ready to shape how IT supports connection? Let’s build something better — together. For a full job description, please see the Drop b ox link here . About Precoa At Precoa, our people are the heart of our success. Core Employees strive to live our values of kindness, progression, and craftsmanship every day — bringing emotional intelligence, common sense, positivity, and authentic connection to everything they do. If you love solving challenges, building real relationships, and driving meaningful results, you’ll feel right at home here. We’re a national leader in the preneed industry . Our passion is helping people plan today so their families can focus on connection when they need it most. Recognized as one of The Oregonian’s Top Workplaces for 1 4 consecutive years , we’re committed to creating a place where you can live a fulfilling life, do meaningful work, grow your potential, and enjoy the journey along the way. Headquartered in Portland, OR, with a satellite office in Utah, we’re a team driven to make a difference — every day, through every connection.