Customer Service Specialist - Headquarters

Join The Citizens Bank in Batesville as a Full-Time Customer Service Specialist and become an integral part of our customer-centric team! This onsite position at our beautiful Headquarters branch offers the unique opportunity to directly impact our customers' experiences, fostering relationships while providing top-notch service and engaging with diverse customer needs.

You'll thrive in a culture that values empathy and excellence, ensuring every customer feels heard and valued. You will be eligible for great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Gym Reimbursement.

The Citizens Bank : Our Mission

Citizens Bank was founded in 1953 by a group of business and civic leaders. Citizens Bank is a financial services organization that is committed to serving the needs of the communities it serves. Its progressive community banking model focuses on the delivery of exceptional customer service while employing advanced technology and products which allow its customers to have one bank to serve all their needs. The Bank takes pride in a heritage of independence that honors the vision of its founders and remains dedicated to the financial progress of the people it serves. With a mission statement of People First, we always strive to deliver an amazing customer experience and provide the best products and services possible by every member of the Citizens Bank team.

Your role as a Customer Service Specialist

As a Customer Service Specialist at The Citizens Bank, you will play a vital role in delivering exceptional support to our valued customers through various communication channels, including telephone, messaging, mail, and email. Your responsibilities will encompass handling tasks such as account inquiries, transfers, and online banking assistance, all while maintaining a courteous and professional demeanor. With our mission statement, "People First," guiding your interactions, you will be empowered to create amazing customer experiences. Your contribution will not only enhance our customers' satisfaction but also uphold the core values of excellence and integrity that define The Citizens Bank.

Are you a good fit for this Customer Service Specialist job?

To excel as a Customer Service Specialist at The Citizens Bank, excellent communication skills, both written and verbal, are essential to effectively address customer inquiries and concerns. A background in customer service experience will be invaluable, as it equips you with the ability to understand and meet diverse client needs. Strong problem-solving skills will help you navigate challenges and provide timely resolutions. While previous banking or call center experience is a plus, what matters most is your commitment to delivering exceptional service with empathy and professionalism.

If you're ready to leverage your skills in a dynamic environment, this role could be the perfect fit for you!

Knowledge and skills required for the position are :

• Excellent communication skills, both written and verbal
• Customer service experience
• Problem solving skills
• Previous banking experience is a plus