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Customer Service & Install Coordinator (HVAC)
Customer Service & Install Coordinator (HVAC)Meyers Heating & Air Conditioning • Boulder, CO, US
Customer Service & Install Coordinator (HVAC)

Customer Service & Install Coordinator (HVAC)

Meyers Heating & Air Conditioning • Boulder, CO, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $20-$29

Love juggling details while keeping customers smiling?

If youre the type of person who thrives on organization, enjoys talking to people, and takes pride in making sure things go off without a hitch, we want you on our team!

As ourCustomer Service & Install Coordinator, youll be the voice clients hear when they call in and the organizer behind the scenes making sure every HVAC installation is scheduled, inspected, and completed smoothly. Youll work closely with both our Customer Service Manager and Install Manager to deliver an outstanding experience for our clients from the first phone call through final follow-up.

What Youll Do :

  • Answer inbound calls and make outbound calls to schedule service appointments, helping to ensure our service board is full.
  • Place outbound calls to confirm installs, schedule inspections, and follow up with clients.
  • Coordinate installs and build work orders ensure all details are listed to help set our install teams up for success; including navigating local inspection requirements (Boulder, Louisville, Longmont, Boulder County).
  • Check in with clients after installations to ensure a top-notch experience.

What Were Looking For :

  • Detail-oriented, organized, and proactive.
  • Strong communicator who isnt shy about picking up the phone.
  • HVAC experience or knowledge of local inspections is a big plus.
  • Someone who thrives in a fast-moving role where no two days are the same.

    • Why Youll Love It Here :

  • A supportive, team-focused environment.
  • The chance to be at the center of both our client experience and installation process.
  • Opportunities to grow within a trusted, local company.

    • Essential Job Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Required Qualifications :

  • High School diploma or equivalent
  • 2 years of customer service experience incall center experience or similar

    • Preferred Qualifications :

  • Associate degree or higher
  • Experience with Field Edge, Service Titan or similar scheduling software.
  • Previous experience in HVAC or similar trade.
  • Previous experience with HVAC inspection & scheduling process highly preferred.
  • Experience with position that is 70% phone time, anticipated 50 - 60 calls per day.
  • Must have excellent phone etiquette and have the ability to manage multiple telephone lines in a professional and positive manner
  • Must be able to effectively prioritize and organize daily job duties
  • Must be able to accurately enter order information, including updating of customer accounts, telephone, and contact numbers
  • Extremely high attention to detail is required
  • Computer Skills : Must be proficient in Microsoft Excel and Microsoft Word; experience with Field Edge software preferred
  • Language Skills : Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization; Must be able to read, write, speak, and comprehend English
  • Mathematical Skills : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations

    • Compensation & Hours

    Starting wage of $24.00 - $29.00 per hour (DOE)

    Hours : 8 : 00 a.m. 4 : 30 p.m. or 8 : 30 - 5 : 00 p.m.

    Days : Monday Friday

    Benefits : Medical, Dental, Vision + 401k

    It is the policy of Meyers Heating and Air Conditioning not to discriminate based on race, creed, color, sexual orientation, gender identity, national origin, sex, disability, religion, or age in its programs or employment practices.

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