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Manager Front Office

Manager Front Office

Hilton Grand VacationsHilton Head Island, SC, US
9 hours ago
Job type
  • Full-time
Job description

Job Description

HGV Now Offers Day One Team Member Benefits - eligible for health benefits and 401k as of Day 1 of employment!

We seek a Front Office Manager to join our Ocean Oak Resort team. This outstanding resort sits on the breathtaking Hilton Head Island in South Carolina. Don't miss out on the opportunity to work in a fantastic resort in a breathtaking environment. You will deliver efficient check-in and check-out services and coordinate front-office activities in this position.

What will I be doing?

  • Handle day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
  • Assist in the daily maintenance of room inventory status.
  • Leads the Front Desk team by crafting a positive work environment.
  • Oversees and resolves resolution of problems arising from owner / guest concerns with a commitment to satisfying every guest / owner.
  • Maintains a positive collaborative work environment between staff and management.
  • May be required to perform other reasonable duties as requested by management.

Why Do Team Members Like Working For Us :

  • Recognition Programs and Rewards
  • Discounted Hilton hotel rates worldwide!
  • 401(k) program with company match.
  • Paid time off and Paid Sick Days
  • Employee stock purchase program
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more!

    Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, being awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.

    What are we looking for?

  • 3-5 years of related experience
  • 2+ years of management or supervisory experience
  • Front desk experience
  • Prior cash handling and computer experience are required.
  • Ability to lead each field of the department independently.
  • Positive, outgoing personality
  • Demonstrates excellent service quality standards affecting guest satisfaction, responding promptly and professionally.
  • We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request accommodation.

    What will I be doing?

  • Handle day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
  • Assist in the daily maintenance of room inventory status.
  • Leads the Front Desk team by crafting a positive work environment.
  • Oversees and resolves resolution of problems arising from owner / guest concerns with a commitment to satisfying every guest / owner.
  • Maintains a positive collaborative work environment between staff and management.
  • May be required to perform other reasonable duties as requested by management.
  • What are we looking for?

  • 3-5 years of related experience
  • 2+ years of management or supervisory experience
  • Front desk experience
  • Prior cash handling and computer experience are required.
  • Ability to lead each field of the department independently.
  • Positive, outgoing personality
  • Demonstrates excellent service quality standards affecting guest satisfaction, responding promptly and professionally.
  • We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Don't hesitate to get in touch with us to request accommodation.

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    Front Office Manager • Hilton Head Island, SC, US