Universal Banker

Reports to : Branch Manager

Supervises : 0(Direct) 0 (Indirect)

Starting Wage : $17.00 per hour

ESSENTIAL FUNCTIONS

1. Assist branch in meeting performance standards monthly in addition to meeting individual performance standards monthly.

2. Interview members and process applications for all types of consumer loans. Review application and documentation for completeness and accuracy according to credit union compliance guidelines.

3. Conduct all member account functions, including processing requests for new services, providing counseling, and cross-selling appropriate credit union products or services to benefit the member and achieve established sales goals.

4. Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.

5. Accurately receive, inspect and verify cash and negotiable instruments for deposit, accept loan payments and a variety of other monetary transactions as directed and in accordance with established policies and procedures. Balance transaction input at the end of each workday.

6. Regular and predictable attendance

7. Perform additional job duties as assigned by the manager.

EDUCATION / EXPERIENCE

• A high school education or GED.
• One year to three years of similar or related experience.

OTHER SKILLS AND ABILITIES

PERFORMANCE MEASUREMENTS :

SERVICE STANDARDS :

o Build confidence that you will help through your words and actions.

o Minimize the team / member’s effort.

o Show that you care about the person and the issue.

o Adapt to the team / member’s pace, style, and emotional tone.

o Be genuine.

o Be present in the conversation to avoid sounding mechanical.

o Aim for one-call resolution.

o Address the underlying issue vs. just the request.

o Be crystal clear on next steps.

o Pick up on cues and clues indicating other needs.

o Engage in conversation to discuss broader needs.

o Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and / or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT :

May be exposed to mild to moderate stress levels associated with the performance of the job duties as described.

We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.