Case Manager

PURPOSE OF POSITION

Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 16 to 24 build productive, independent and sustainable lives.

The Case Manager is responsible for providing goal-oriented support and individualized direct care and supervision of program youth. This position is focused on achieving individualized goals for the persons served by assessment, planning, advocacy, and coordination in a manner which reflects the mission, philosophy and policies of Covenant House Missouri.

SUMMARY OF DUTIES

• Responsible for establishing and maintaining good relationships with appropriate boundaries with youth.
• Responsible for client intake and administration of various assessments used to gain knowledge of and assist in the progression of the youth.
• Assist in identifying clients' needs and create individualized treatment plans that represent the best interest of the client and ensures appropriate goals and objectives.
• Initiate crisis intervention counseling to youth and to families as needed.
• Collaborate with interdisciplinary team to:
  • Identify the best possible approach to providing services to the youth in the Residential Programs.
  • Integrates and continuously supports a Trauma Informed culture thru treatment planning and daily interactions, advocating with and on behalf of individuals, according to their needs.
• Provide information on and/or refer individuals to established and preferred public, private community agencies for additional services.
• Responsible for developing, organizing and conducting life skills and group activities to prevent and resolve problems related to human development and self-care.
• Transport and accompany youth to appointments outside of Covenant House Missouri.
• Model positive behaviors and coping skills for youth, while demonstrating a strength-based approach to all interactions and utilizing aspects of Trauma Informed Care and Positive Youth Development.
• Record and maintain records, required paperwork, and documentation according to agency policy & procedures.
• Lead, plan, and facilitate various team and individual meetings for the purpose of sharing information in regard to youth.
• Responsible for proper administration of medication and first aid per agency policies and guidelines.
• Assist in planning, scheduling, and implementation of on and off site residential activities.
• Establish working relationships with fellow team members to build trust and confidence. Constructively evaluate current practices and procedures to ensure effectiveness in client advancement.
• Actively engage with volunteers/partners assigned to the residential programs.
• Participate in all required trainings and staff meetings, completing at least 40 hours of training annually.
• Act in accordance with all local, state, and federal laws, as well as organizational protocols, policies, and procedures.
• Perform other duties as assigned.

WORKING RELATIONSHIPS

Regular contact with all CHMO staff, and outside agencies.

KNOWLEDGE, SKILLS, & ABILITIES

Education & Experience

Bachelor's degree in Social Work, Human Services or related field or equivalent experience required, master's degree preferred. Applicants with an unrelated Bachelor's or Master's degree, but possessing direct relevant experience and/or competencies may be considered on case by case basis. Minimum two (2) years' experience preferred.

Knowledge/Skills

• The ability to work cooperatively with others to achieve shared goals, showing diplomacy and flexibility when there are conflicting opinions supporting other people's performance to achieve the best possible results.
• The ability to take control of a situation and to lead by empowering others into an effective team, while displaying a clear sense of direction and values.
• The ability to relate to, and feel comfortable with, people at all levels and to be able to establish and maintain good working relationships with co-workers, supervisors, representatives of other agencies, and the general public.
• The ability to verbally express ideas in a clear and concise manner.
• The ability to write concisely and convey meaning in a manner appropriate to readers. The ability to respond, anticipate, and positively manage change, as it relates to the youth.
• Flexible team player who thrives in environments requiring ability to effectively prioritize and manage multiple concurrent tasks.
• The ability to design, plan, organize, and implement tasks within an allotted timeframe.
• Results driven achiever with planning and organizational skills, along with a high degree of detail orientation.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Fundamental knowledge in mental health, trauma, substance abuse, homelessness, etc.
• Proficient in Microsoft Office, assessment tools, database systems, and Windows environment.

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Moderate concentration.
• Frequent interruptions.
• Moderate noise level.
• Moderate sitting, standing and eye strain, light walking, bending and lifting.

Covenant House Missouri is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: CHMO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHMO are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHMO will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply.