Support Service Worker II Bilingual

Salary : $75,275.20 - $89,169.60 Annually

Location : San Rafael, CA

Job Type : Full Time, Regular

Job Number : 1229-25-10

Department : Health & Human Services

Division : Behavioral Health & Recovery Services

Opening Date : 10 / 30 / 2025

Closing Date : 11 / 13 / 2025 11 : 59 PM Pacific

Vacancies : 1

Weekly Schedule : 40 hrs.

Equal Employment Opportunity (EEO) : The County of Marin is an Equal Opportunity Employer. Persons of color, women, individuals with disabilities, veterans, and adults of all ages are strongly encouraged to apply.

Individuals with Disabilities : If you are a person with a disability and are unable to complete an online application or require an accommodation to participate in a recruitment, you must contact Human Resources at least five work days in advance of the testing step or interview. Please contact the Human Resources Staffing Division at (415) 473-2126 (CRS DIAL 711) .

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture on the Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES :

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal : to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

ABOUT THE POSITION

The Support Service Worker II, Bilingual (Spanish and English) will perform a wide variety of duties in support of services programs within Health and Human Services. The Access Team connects Marin County residents to mental health and substance use services. This team serves Marin County Medi-Cal beneficiaries, low income and uninsured children, youth, adults and older adults. The Access Team has one (1) full-time, regular vacancy and the program serves as the entry point into the Behavioral Health System of Care and responds to a high volume of calls and service requests daily, often from individuals in acute distress. The Access Team provides in-person, field-based, and telehealth behavioral health assessments.

The Support Service Worker II, bilingual position within Behavioral Health and Recovery Services has a variety of duties including but not limited to :

• This role acts as an initial triage point for county services and will be responsible for safety assessments and linkage to appropriate services based on the clients' needs.
• Providing excellent mental health services that honors that diverse background of clients served.
• This role will include a significant amount of administrative duties which require excellent documentation skills that comply with Medi-Cal and BHRS standards and timelines.
• Collaboration with multidisciplinary team to ensure treatment team connection
• Timely documentation of services and referrals to ensure timely connection to care
• Coordinating with community partners regarding accessing services.
• Coordinating medical, psychiatric, and vocational / educational services.
• Checking insurance eligibility and making referrals based on eligibility status; following up with Eligibility Specialist as needed
• Being knowledgeable of and providing information of agencies regarding housing resources, in home support services, public guardian, etc.

In addition to the above-mentioned duties, the position also includes the following :

Bilingual Testing :

Bilingual Testing / Certification : The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.

ABOUT YOU

Our Highly Qualified Candidate

The ideal candidate has experience completing administrative and support tasks using Windows and Microsoft Office programs in a mental health, primary health care, public health or social services settings and has familiarity with the complex needs clients may face. They successfully utilize computer software programs including Word, Excel, Outlook and can learn department specific computer programs with ease. They have the ability to identify and triage urgent client needs both in-person and by telephone. The candidate has experience processing forms, document recording, intake applications and other types of administrative paperwork. The successful candidate is detail-oriented and performs important technical and complicated tasks with a high degree of accuracy and reliability. The ideal candidate has experience with identifying and explaining types of eligibility to clients.

The ideal candidate also has a proven track record of providing excellent customer service and developing and maintaining professional, supportive, respectful and collaborative working relationships. They possess excellent interpersonal skills and have experience interfacing with staff at all levels, as well as members of the public. Excellent time management skills, ability to prioritize tasks effectively and maintain adherence to multiple deadlines is essential. The ideal candidate can express ideas clearly, concisely and accurately when writing correspondence. The candidate also has experience successfully working independently and as part of a team.

QUALIFICATIONS

Knowledge of

Ability to

MINIMUM QUALIFICATIONS Three years of experience in a health, social service or community organization that demonstrates possession of the stated knowledge and abilities plus successful completion of twelve (12) semester units of education in health science, behavioral science and / or social welfare from a recognized college or equivalent. One additional year of experience may substitute for the educational requirement. College-level education in a field as listed above may be substituted for the experience on a year-for-year basis to a maximum of two years. Demonstrated oral and written proficiency in English and a designated second language is required.

IMPORTANT INFORMATION

For any questions concerning this position announcement, please contact at Cassie Folan at

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List : Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

LiveScan : SPECIAL REQUIREMENTS

Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.

Disaster Service Workers : All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer : If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095.

PLEASE NOTE : The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS : GENERAL

Below are some of the excellent benefits the County offers. More information about our benefits can be found on the

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

01

QUALIFYING EDUCATION / EXPERIENCE : The minimum qualifications for the position are as follows :

Three years of experience in a health, social service or community organization that demonstrates possession of the stated knowledge and abilities plus successful completion of twelve (12) semester units of education in health science, behavioral science and / or social welfare from a recognized college or equivalent. One additional year of experience may substitute for the educational requirement. College-level education in a field as listed above may be substituted for the experience on a year-for-year basis to a maximum of two years. Demonstrated oral and written proficiency in English and a designated second language is required.

Please tell us how you meet the minimum requirements listed above. Describe your three years of experience in a health, social service or community organization that demonstrates possession of the stated knowledge and abilities. In your response, please provide a detailed description of your experience, dates of employment, and the name of the employer(s) where you gained your experience.

02

Please tell us how you successfully completed twelve (12) semester units of education in health science, behavioral science and / or social welfare from a recognized college or equivalent. In this coursework response, please indicate the name of the college or university, course of study and semester or quarter units completed below.

03

Are you substituting work experience for the coursework requirement?

04

If you answered "Yes" to Question #3, please list your one additional year of experience in a health, social service or community organization that demonstrates possession of the stated knowledge and abilities. In your response, please provide a detailed description of your experience, dates of employment, and the name of the employer(s) where you gained your experience. If you answered "No" to Question #3, please write NA in the space below.

05

Are you substituting college-level education in a field listed in the minimum qualifications for the experience on a year-for-year basis to a maximum of two years?

06

If you answered "Yes" to Question #5, please list your college-level education in a field listed in the minimum qualifications. In your response, please include the name of the college or university and your major. If you answered "No" to Question #5, please write NA in the space below.

07

QUALIFYING LANGUAGE SKILLS :

Do you possess the ability to speak, read and write proficiently in both Spanish and English?

Please Note : This position requires bilingual skills. The successful candidate must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the successful candidate possesses the appropriate skill level to meet the requirements of the position.

Required Question