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About the Company
Our client is a leader in the telecommunications and wireless industry with over 600+ employees within 16 states.
About the Role
This on-site Training Manager will create, deliver and evaluate the effectiveness of staff training programs within a fast pace and rapidly growing telecommunications company. This role is pivotal in driving organizational performance, increasing retention and enhancing company culture.
Responsibilities
- Lead strategic training initiatives by creating content for field and corporate employees with a mix of in-person, virtual, and on-the-job training delivery.
- Develop, implement and manage updates for onboarding, sales, systems / technology training, product knowledge, and ongoing staff development programs.
- Demonstrated ability to build and scale effective training programs within a fast-paced, high-growth and multi-location environment.
- Assume ownership of content management, scheduling, compliance tracking, data analytics and reporting.
- Assist in improving the onboarding and training process by partnering with Sales Leaders, Field Sales Trainers and the HR Manager to build and improve upon scalable programs.
- Lead a team of corporate training coordinators and field trainers.
Qualifications
Bachelor's degree or equivalent work experience.5 years of training and team management experience.Advanced written, verbal communication and presentation skills with strong attention to detail.Demonstrated strategic, data gathering, analytical and report delivery skills.Must be able to evaluate training effectiveness and impact; make improvements based on KPI's.Required Skills
Strong project management, collaboration and self-directed work ethics.Ability to work cross-functionally across multiple organizational departments.Excellent presentation, written and verbal communication skills.Preferred Skills
Previous experience in wireless, retail, hospitality or service industries is strongly preferred.Experience in high-volume, fast paced and multi-location environments.Experience creating Spanish-language training or supporting multi-lingual teams.Pay range and compensation package
75-90K; Local Houston, TX candidates only, there is no relocation assistance provided.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.