Collections Specialist

Job Description

Job Description

We are looking for a skilled and dedicated Collections Specialist to join our team in Alpharetta, Georgia. In this position, you will be responsible for managing customer accounts, ensuring timely payments, and resolving billing issues. If you thrive in a fast-paced environment and excel in B2B collections, we invite you to apply.

Responsibilities :

• Oversee a portfolio of customer accounts, ensuring the efficient collection of outstanding balances.
• Record and manage collection activities using Oracle with precision and compliance to company policies.
• Investigate and address discrepancies in payments, billing errors, and short payments to achieve resolution.
• Work collaboratively with Sales, Customer Service, and Accounting teams to resolve disputes and maintain customer satisfaction.
• Prepare and analyze aging reports, identifying trends and sharing updates with management regarding collection progress.
• Recommend appropriate actions for delinquent accounts, including escalation, write-offs, or legal measures.
• Build and maintain positive relationships with customers while enforcing payment terms and policies.
• Minimum of 2 years of experience in collections, preferably with a focus on B2B accounts.
• Proficiency in using Oracle for tracking and managing receivables.
• Strong understanding of credit and collection processes, including commercial and consumer collections.
• Proven ability to resolve payment discrepancies and billing issues effectively.
• Excellent communication and interpersonal skills for collaborating with internal teams and external clients.
• Analytical skills to interpret aging reports and identify trends.
• Ability to manage multiple accounts while maintaining attention to detail.