Director, Signature Success Solution Engineering

Overview

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Job Category : Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The

Signature Success Plans Sales team

is seeking a dynamic and results-driven Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will serve as a

Signature Success Solution Engineer (SE) , supporting the

Salesforce License and Signature Success plans

sales teams in executing our

Go-To-Market (GTM) strategy . This is an exciting opportunity to contribute to the success of

one of Salesforce's fastest-growing offerings ,

Signature Success Plans , which deliver Salesforce's most proactive and personalized customer success experience.

As the

Signature Success plan SE , your primary focus will be to collaborate with our Sales teams to drive

Signature Success revenue growth , provide subject matter expertise, and increase

attach rates . Working closely with the field sales team in a customer facing role, you will play an integral role in developing compelling use cases that demonstrate how

Signature Success

meets customers' business requirements.

You will be a key member of the

pursuit team , responsible for ensuring the inclusion of

Signature Success

in select sales opportunities and renewals. This

sales role

holds you accountable for achieving

Signature Success targets , revenue growth, and other key objectives outlined in your

V2MOM .

Principal Responsibilities :

Serve as a subject matter expert and strategist across Salesforce clouds, ensuring Signature Success inclusion in select sales opportunities and renewals

Drive Signature Success revenue growth by partnering with sales teams to position and sell Signature Success plans.

Evangelize Signature Success plans both internally and externally

Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management

Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments

Provide product feedback to Offer Management based upon active field sales engagement

Required Experience :

Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

3+ years experience in Technical Sales, Presales / Solution Consulting, Professional Services, or Technical Support

Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

Required Skills :

Essential Salesforce product knowledge inclusive of Salesforce CRM, MuleSoft, Data Cloud, Tableau or Agentforce

Proven background in technical sales, presales / solution consulting, professional services, or technical support

Ability to prioritize, multi-task, and perform effectively under pressure

Great attention to detail, with strong analytical and problem-solving skills

Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment

Deep understanding of customer success principles, solutioning approaches, and considerations

Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in

Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering

Knowledge of Salesforce product and platform features, capabilities, and use cases

Ability to travel up to 25%

Attributes :

High energy, outgoing, positive attitude, and ability to motivate others

Results-driven, tenacious, and driven to succeed in a fast-paced environment.

Ability to learn quickly and adapt to change

Nice to haves :

Salesforce ORG62 quote and sales forecasting knowledge

Industries specialized knowledge inclusive of Financials, Manufacturing, Healthcare, Retail or Public Sector

Salesforce Architect Certification for applicable cloud

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. The policy continues with recruiting, hiring, and promotion decisions, and other related actions being fair and based on merit.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : https : / / www.salesforcebenefits.com.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary range is $195,230 to $261,170. For California-based roles, the base salary range is $195,230 to $261,170. For Illinois-based roles, the base salary range is $195,230 to $261,170.

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