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Telecom Dispatch Representative
Telecom Dispatch RepresentativeAuxillium USA • La Junta, CO, US
Telecom Dispatch Representative

Telecom Dispatch Representative

Auxillium USA • La Junta, CO, US
9 days ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Telecom Dispatch Representative role at Auxillium USA

POSITION : Telecom Dispatch Representative

Responsibilities

  • Receives, interprets, classifies, prioritizes and responds to calls of a routine and emergency nature, expeditiously and accurately.
  • Assigns calls to cable & telecom investigators for necessary action.
  • Visually monitors status display while fielding inbound calls and ensures correct status of pending and dispatched calls, location of field investigators, and makes changes as appropriate.
  • Enters relevant information and retrieves information on multiple computerized systems, including a computer-aided dispatch system.
  • Accept inbound / outbound calls regarding new damage to power / gas / electricity, insurance / citizen inquiries, and investigator updates.
  • Completes claim entry to a database consisting of damage and location information provided by utility field techs.
  • Dispatch methods of communication include phone, email, and SMS.
  • Communicates effectively, professionally, clearly, and courteously when receiving inbound calls and placing outbound calls.
  • Follows escalation process for dispatch issues to Field Manager.
  • Meets production expectations, handles time and other key performance indicators as stated by employer and Client.
  • Performs related duties as required.

Qualifications

  • Education : Currently enrolled in high school, high school diploma or equivalent.
  • Ability to proficiently use Microsoft Office Applications such as Word, Excel, and Outlook.
  • Ability to use web-based database tools.
  • Must be able to read computer-generated scripts and can multi-task.
  • Must be organized with the ability to handle a high volume of utility dispatch calls.
  • Must be reliable & punctual.
  • Be an active contributor in a positive team environment.
  • Willingness to adapt to Auxillium's highly positive culture as a supportive Team Member.

    • Details

  • Wage : $14.90 per hour
  • Shifts : Full-Time, this position operates 24 / 7; Holidays included. A variety of shifts available, to be discussed at interview.
  • Job Site : La Junta, CO
  • Benefits : Auxillium offers a competitive benefits package for full-time regular employees which includes a competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.

    • Application

    APPLICATION INSTRUCTIONS : If you meet the minimum requirements for this position, please click on How to Apply to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).

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    Dispatch • La Junta, CO, US