Director of Housing Services

Job Description

Job Description

Description :

New Kensington Community Development Corporation (NKCDC) is a community development corporation committed to sustainable development in housing opportunities, economic development, vacant land strategies, community engagement, health and wellness, and real estate development. NKCDC advances social equity and economic empowerment by nurturing and creating opportunities for residents to live and actively shaping their neighborhoods of choice. To that end, NKCDC provides free resources to residents and businesses in the Kensington, Fishtown, and Port Richmond neighborhoods.????

NKCDC has a strong reputation, both locally and nationally, with longstanding credibility of serving as a trusted and valuable partner and collaborator. The organization is one of only two community development organizations in Philadelphia chartered members of the NeighborWorks America network. Our current work using a trauma-informed community engagement model, applying a racial equity lens across the organization, and leading programs at the intersection of health and housing are keeping NKCDC at the cutting edge of community development. NKCDC draws on the strengths of the communities in Kensington, Fishtown, and Port Richmond — a population of over 62,800, 23% of whom live below the federal poverty level — to make sure neighborhood development benefits all residents. More information can be found at nkcdc.org.??

Function

The Director of Housing Services leads NKCDC's housing services department and it’s comprehensive housing counseling program, empowering low- and moderate-income residents in Kensington, Fishtown, and Port Richmond to achieve and maintain stable housing. This role involves overseeing a range of services including first-time homebuyer education, foreclosure prevention, rental assistance, and home repair support. By providing personalized counseling, financial education, and connecting clients to essential resources, the housing services team ensures that residents have the tools and support needed to navigate housing challenges. The Director of Housing Services supervises a dedicated team, manages program performance, reporting, and billing, and fosters partnerships with community stakeholders to enhance service delivery and promote housing stability. The Director of Housing Services will provide direct service to clients as a housing counselor. Additionally, the Director of Housing Services collaborates with senior leadership on fundraising, strategic planning, and organizational operations.

Funding

This position is supported by multiple funding sources; including DHCD (70%), HUD (20%), and PHFA (10%).

The cycles for these funding sources are federal fiscal year (Oct 1) and calendar year.

Reports to

Vice President of Programs (Amy Perez)

Direct Report / Supervises

Housing Services Manager (2-3), Housing Counselors (1-4), Intake Processors (2), Receptionist (2)

Professional Responsibilities :

Strategic Leadership & Department Oversight

• Lead the Housing Services Department, setting the vision and strategic direction in alignment with NKCDC’s mission and goals.
• Provide direct service as a housing counselor, covering when staff are out, handling walk-in clients and serving as support to other counselors in day-to-day work.
• Collaborate with the Vice President of Programs to ensure departmental objectives are met and integrated into organizational planning.
• Serve as the department's subject matter expert, providing guidance on complex client cases and operational challenges.
• Participate in development and implementation of policies and procedures to enhance service delivery and operational efficiency.

Staff Development & Supervision

Compliance & Reporting

Operational Support & Process Improvement

Fundraising & Stakeholder Engagement

Innovation and Growth :

Compensation

The pay rate for this position is $89,313.64 / yr . with a full-time schedule, 35 hours per week. To counter pay inequality and uphold internal parity, we use a nonnegotiable starting salary system, while benchmarking our pay to competitive markets in the nonprofit sector. Excellent benefits include an HMO / PPO health plan, long- and short-term disability insurance, life insurance, paid vacation, and a 403(b)-retirement plan. Work hours are from 9am-5pm. This position will be on-site at our central office, 2771 Ruth Street, Suite 1, Philadelphia, PA 19134.

Application process

Applicants should submit a cover letter and resume via our Paylocity Application. Applications received by October 24, 2025 , will be given full consideration. All candidate resumes are considered and kept on file for one year, but we cannot always respond personally depending on the volume of inquiries.

Hiring process

Our hiring process includes a 20–30-minute interview with HR, followed by an in-person interview with the hiring manager, and finally an hour-long “panel” interview with 3-8 staff members. Candidates may be asked to provide a writing sample, deliver a presentation, or submit other portfolio materials as part of the hiring process after the first in-person interview with the hiring manager. Reference checks are conducted after the final panel interview.

Equal Employment Opportunity

NKCDC provides Equal Employment Opportunity (EEO) to all persons regardless of age, race, national or ethnic origin, gender identity or expression, religion, language, political beliefs, sexual orientation, or physical ability. We know groups subjected to systemic oppression– including people of color, women, people from working class backgrounds, and people who identify as LGBTQ – are less likely to apply unless and until they meet every requirement for a job. Therefore, we strongly encourage applications from people with these identities or who are members of other communities who are marginalized.

Requirements :

Certification, Education, & Registration :

Specialized Knowledge :

Industry Experience :

Skills & Competencies :

Additional Requirements :