Job Description
Job Description
Salary : Pay : $20.76 per hour plus bonuses, with an estimated compensation range of $43,200.00-$54,000.00
Job Summary :
We are seeking a Business Development Center Representative to join our team in a fast-paced, high call volume environment. The ideal candidate will be responsible for managing customer inquiries, providing information about products and services, and supporting the sales team to drive business growth.
Duties :
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Handle a high volume of inbound and outbound calls dailywith professionalism and efficiency
- 75 quality calls a day, 50 quality texts a day, email where appropriate, ensuring inbound communication is answered
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
- Provide superior customer service and achieve the highest degree of customer satisfaction
- Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
- Direct customers to product information resources, including those available on the internet
- Check email frequently and respond to inquiries promptly
- Deliver inquiries / messages intended for other sales personnel and departments promptly
- Contribute to the overall success of the dealership by working with all customers, teams and departments collaboratively and professionally with a positive, roll-up your sleeves attitude
Qualifications :
Experience managing a high volume of customer interactions by phone is strongly preferredExcellent organizational skills and attention to detailAbility to multitask in a fast-paced environmentProficiency in math and retail math for pricing and inventory controlUpselling skills to promote additional products or servicesMultilingual abilities are advantageous for diverse customer interactions.Join our team and be part of a dynamic environment where your skills will contribute to the growth of our business!
Pay : $20.76 per hour plus bonuses, with an estimated compensation range of $43,200.00-$54,000.00
Benefits :
Retirement Plan : 401k retirement plan with company matchInsurance : health, dental, vision, and life insurance plansFlexible Spending AccountVoluntary Insurance Options : including Aflac, accident, and critical illnessPaid Time Off : accrual starting in accordance with state and local law (1 hour for every 40 hours worked for full-time employees working outside of Seattle city limits; and 1 hour for every 30 hours worked for full-time employees working inside Seattle city limits) with accrual increases based on years of continuous service.Paid Holidays : 6 paid holidays per year