Chapter Relations Manager

ISC2 Membership Team Chapter Relations Manager

Your Future. Secured. As a force for good, ISC2 is the world's leading nonprofit member organization for cybersecurity professionals. Our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession.

We invite you to take an active role in helping us create a true sense of belonging across our organization an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.

Position Summary

Our overall objective is to drive member value through the development and execution of a global multi-faceted global member engagement program that fosters a deep sense of community for current and future members by delivering ongoing, meaningful and relevant interactions. The program includes, but is not limited to, developing offerings that support current and future members in excelling as professionals, influencing the future of the profession, and making an impact through volunteering and our global chapter network. A focus on and commitment to elevating global customer satisfaction by promoting a consistent and positive end user experience for current and future members is essential as is understanding that this position plays a key role in driving membership growth, facilitating current and future member journeys and enhancing member programs and services that increase our value proposition. If you have a passion for working closely with volunteer leaders worldwide and collaborating on various projects to make a positive impact in the global community, join the ISC2 Membership team!

Responsibilities

• Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations.
• Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation.
• Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy.
• Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives.
• Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged.
• Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement.
• Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2's goals and mission.
• Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters.
• Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA's, support, communication and training.
• Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing.
• Collaborate with other non-profit / academic organizations to grow ISC2 programs via chapter partnerships.
• Develop an awards and recognition program to acknowledge outstanding chapter achievements.
• Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units.
• Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning.
• Perform miscellaneous duties as assigned.

Behavioral Competencies

Qualifications

Education and Work Experience

Physical and Mental Demands

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations

US-Remote