Dispatcher (Install Coordinator) - Houston

Install Coordinator (Dispatcher)

Abacus is seeking exceptionally skilled and dependable Install Coordinators (Dispatchers) to join our dynamic team. Reporting to the General Manager of Install Operations, you will play a pivotal role in driving revenue by identifying top leads and matching them with the best technicians. Your responsibilities will include ensuring the accuracy of technician schedules and customer records, maintaining strong relationships with clients by proactively addressing their concerns, and pulling permits when necessary.

At the heart of this role is a commitment to prioritizing the customer and their experience. Your ability to manage changes in real-time and communicate effectively with all stakeholders will be crucial to providing outstanding customer service. Ensuring customer satisfaction and enhancing their experience will be your primary goal, as you go above and beyond to meet their needs and exceed their expectations.

As a valued member of our team, you will also have the opportunity to contribute to the development of our processes, including procedure updates and workflow changes as needed.

Schedule :

• 5 days a week / 40 hr / week, weekends required (Saturday and Sunday). 2 days off
• Shift : 10am-7pm

What's In It For Me?

Responsibilities

Qualifications

More About Abacus

Extraordinary People, Extraordinary Results.

We apply these 4 core values to everything we do : Honesty, Integrity, Teamwork, Respect.

If you decide to come work for Abacus, we will make three commitments to you :

Weekly, monthly, and quarterly meetings to highlight the employees and their achievements.

Annual and family parties. Annual Cruise Contests. Frequent Contests & Rewards.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.