Call Center Transformation LeadVirtualVocations • Cleveland, Ohio, United States
Call Center Transformation Lead
VirtualVocations • Cleveland, Ohio, United States
4 days ago
Job type
- Full-time
Job description
A company is looking for a Call Center Transformation Lead.
Key Responsibilities
Conduct a full audit of call center operations and identify performance gaps
Prepare and present a transformation plan with metrics and improvement roadmap
Redesign team structure and workflows, and implement a unified reporting system
Required Qualifications
5+ years of experience in call center management or transformation
Proven record of scaling or reorganizing call centers of 20+ agents
Experience with CRM and dialer systems
Experience in the iGaming domain
Strong analytical and process optimization skills
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Call Center • Cleveland, Ohio, United States
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