Front Office Manager - Pm Shift

Job Description

Job Description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

This is a PM Shift / Evening.

Responsibilities :

• Engage with hotel guests in person and over the phone, help with any questions they may have, and resolve complaints
• Lead operations at the front desk and make sure guests have an exceptional stay
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Gather financial information and generate occupancy reports for the general manager
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies

Qualifications :

About Company

Built in 1925, the Yorktowne Hotel has been a cornerstone of downtown York and embodies a sense of progressiveness and momentum that characterizes a city on the move, during its original opening and current environment.

Find us in the center of York, a short walk from the many dining options of Restaurant Row and Central Market House. We are a five-minute walk from The Appell Center for Performing Arts, and PeoplesBank Park is half a mile away.