FT Assistant Manager Customer Service

Overview

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine and remains connected to those roots as a local market. We actively seek local farmers and producers to join our Local program, which celebrates local foods, farmland preservation, local traditions and local jobs. Hannaford was the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

Duties and Responsibilities

• Ensure department associates are properly trained by certified trainers.
• Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office / Front End Communication Board and Task Management.
• Observe and ensure compliance with company sanitation, safety, and food safety standards.
• Observe and follow all company policies and established procedures. Support and comply with all company safety standards.
• Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures, including full compliance with any legal requirements.
• Supervise the effective operation of the office / service desk / kiosk / front end / bottle room (if applicable) to include cleanliness, customer service, and accurate transactions.
• Secure office and front-end cash drawers at all times when leaving it unattended; protect company assets at all times.
• Have a total understanding of labor and productivity reports, scheduling, and ordering.
• Follow all Front End department standard practices to ensure efficient operations.
• Assist in conducting performance appraisals and service observations in accordance with company standards.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Perform cashier and / or bagging functions, as needed.
• Perform service desk / kiosk and bookkeeper associate functions, as needed.
• Assist in special projects and perform other functions as assigned by supervisor.

Qualifications

Physical Requirements

Preferred Requirements

Salary range is between $18.95 - $27.25 hourly.

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

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