Overview
WHO WE ARE :
As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a proud subsidiary of Federal Signal Corporation.
Position
Service Writer / Advisor
LOCATION : Richmond, Virginia
EMPLOYMENT TYPE : Full-time, Permanent
Total Rewards Overview
- Market competitive salary range
- Quarterly profit-sharing bonus opportunity
- Annual salary increase opportunity
- Comprehensive health and welfare benefits
- Paid Vacation and Paid Personal Days
- 401(k) Matching Program
Summary
The Service Writer / Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.
About You
Passion for customer serviceAbility to organize, multitask and plan work efficientlyPositive and collaborative attitudeStrong communicatorPosition Requirements / Qualifications
Education / Certification :
High School Diploma, GED or equivalentValid driver’s license with a clean driver’s abstractMust be able to pass a pre-employment background checkExperience :
3+ years’ experience in a related administrative / customer service positionExperience preparing quotes and opening / closing work ordersExperience with MS Office suite and other dealership / customer work order systemMechanical aptitude or previous exposure to a heavy equipment work environment is an assetPrevious or similar experience may include; Service Administrator, Clerk, Coordinator, Warranty Administrator, Service Repair Representative etc.Position Responsibilities
Manage customer relations for the service department by receiving phone calls and emails and responding in a timely mannerOpen and close work orders in alignment with internal proceduresPrepare service quotesEdit and update all work orders to ensure accurate capture of all billable itemsProvide unit history to the service department for incoming repairsAssist with shop scheduling to ensure optimal efficiency and customer serviceConduct shop walkthroughs with Service Manager to capture real time status updatesPrepare and submit bi-weekly payroll reportsWork with the accounting department to ensure customer accounts are in good standingEnsure on-time billing for all customersMaintain service files and ensure all documentation is in complianceProcess warranty claimsResolve and / or escalate customer concerns and maintain positive customer relationsCollaborate with parts department to ensure timely processesComplete additional tasks as requiredOur Core People Values
Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition
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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
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