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Service Writer / Advisor Job at Joe Johnson Equipment Inc. in Richmond

Service Writer / Advisor Job at Joe Johnson Equipment Inc. in Richmond

MediabistroRichmond, VA, United States
5 days ago
Job type
  • Full-time
  • Permanent
Job description

Overview

WHO WE ARE :

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras. JJE is a proud subsidiary of Federal Signal Corporation.

Position

Service Writer / Advisor

LOCATION : Richmond, Virginia

EMPLOYMENT TYPE : Full-time, Permanent

Total Rewards Overview

  • Market competitive salary range
  • Quarterly profit-sharing bonus opportunity
  • Annual salary increase opportunity
  • Comprehensive health and welfare benefits
  • Paid Vacation and Paid Personal Days
  • 401(k) Matching Program

Summary

The Service Writer / Advisor will be focused on providing administrative and process support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

About You

  • Passion for customer service
  • Ability to organize, multitask and plan work efficiently
  • Positive and collaborative attitude
  • Strong communicator
  • Position Requirements / Qualifications

    Education / Certification :

  • High School Diploma, GED or equivalent
  • Valid driver’s license with a clean driver’s abstract
  • Must be able to pass a pre-employment background check
  • Experience :

  • 3+ years’ experience in a related administrative / customer service position
  • Experience preparing quotes and opening / closing work orders
  • Experience with MS Office suite and other dealership / customer work order system
  • Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
  • Previous or similar experience may include; Service Administrator, Clerk, Coordinator, Warranty Administrator, Service Repair Representative etc.
  • Position Responsibilities

  • Manage customer relations for the service department by receiving phone calls and emails and responding in a timely manner
  • Open and close work orders in alignment with internal procedures
  • Prepare service quotes
  • Edit and update all work orders to ensure accurate capture of all billable items
  • Provide unit history to the service department for incoming repairs
  • Assist with shop scheduling to ensure optimal efficiency and customer service
  • Conduct shop walkthroughs with Service Manager to capture real time status updates
  • Prepare and submit bi-weekly payroll reports
  • Work with the accounting department to ensure customer accounts are in good standing
  • Ensure on-time billing for all customers
  • Maintain service files and ensure all documentation is in compliance
  • Process warranty claims
  • Resolve and / or escalate customer concerns and maintain positive customer relations
  • Collaborate with parts department to ensure timely processes
  • Complete additional tasks as required
  • Our Core People Values

    Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

    ____________________________________________________________________________________

    If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

    If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

    ______________________________________________________________________________

    #J-18808-Ljbffr

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    Service Advisor Writer • Richmond, VA, United States

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