Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a NOC Shift Supervisor (Senior) for an exciting opportunity located in Stennis Space Center, MS .
This project provides comprehensive support for Enterprise Monitoring (both CONUS and OCONUS) of Government systems including Critical Incident Management, Engineering and Infrastructure Implementation, Operational Support, end-to-end Performance Monitoring and Alerting, Dashboard development and Management, Reporting, and conducting Performance and Capacity Assessment, Monitoring, and Planning.
Job Description and Responsibilities
ESM is looking for a full-time NOC Shift Supervisor (Senior) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include :
- Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system
- Perform network maintenance to ensure networks operate correctly with minimal interruption
Required Knowledge, Skills and Abilities (KSA)
Excellent team skills, must be thorough, must have excellent communications skills, written and verbalAbility to work in a dynamic cross-organizational team environmentStrong dedication to provide quality customer serviceStrong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issueAbility to prioritize tasks and adhere to established deadlinesTake ownership of tasks and deliver without supervision while using their discretion to seek help necessaryDesired KSA
Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situationsCandidate must communicate effectively with team members, management, and government customerAbility and desire to research and develop creative solutions to unique problems with minimal supervisionMinimum Training, Education, and Certifications
Minimum of 5+ years of IT experience as a lead or Subject Matter Expert (SME)Certification in at least one of the following : CCIE; CCNP; CISSP or equivalent, RCSP; or MCITP / MCSEMinimum Clearance
Must be able to obtain a favorably adjudicated background investigation commensurate with access to DHS / USCIS sensitive informationPhysical Requirements
Ability to sit, stand, walk for extended periods of timeAbility to use a computerAdditional Requirements
Must be U.S. citizenOther duties as assignedESM provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.