Vice President, Customer Success

Title :

• Vice President, Customer Success Reporting to : Chief Revenue Officer Location / Travel : This position can be based remotely in the US. ~30% Travel Required Company Revenue : ~$80M (targeting $250M growth trajectory) Customer Base : 150+ Health System Clients Opportunity : We are seeking a deeply technical, outcomes‑driven Vice President of Customer Success who can diagnose and address the core product, engineering, implementation, and utilization challenges that determine client success.
• This executive will be equally comfortable in front of health system executives and alongside our engineers, reviewing technical debt, product gaps, workflow issues, and utilization patterns that impact customer outcomes.
• This leader will play a hands‑on, field‑oriented role—spending 50%+ of their time with clients to understand real‑world usage, workflow integration, value realization, and barriers to adoption.
• They will develop joint value and utilization plans with clients, while partnering internally to address technical and operational blockers.
• Success in this role will be defined by measurable improvements in utilization, NPS, cSAT, renewal rates, and net revenue retention.
• As our company accelerates from $80M to $250M in revenue, the VP of Customer Success will play a pivotal role in building a world-class, data-driven, and scalable success model that aligns customer satisfaction with company growth objectives.

Internal Application Deadline :

95% renewal rates across commercial clients (in both $ and # of clients).

Client Engagement & Field Leadership Spend >

50% of time onsite with clients to :

Requirements :

Attributes of the Ideal Candidate :

Builder & Operator :

Strategic Influencer :

Analytical Leader :

Collaborative Partner :

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