Automotive Service Advisor / Consultant

Job Description

Job Description

Our busy Service Department is in need of a professional experienced Automotive Service Advisor in our Ford of Harvey location. Our Service Advisors assist customers in caring for their cars / trucks by conveying the value of maintaining their vehicles in accordance with the manufacturer’s guidelines. The Service Advisor must establish and maintain positive relationships with our clients.

What You Do :

Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order

Interact with customers to determine immediate service needs

Serve as a liaison between technicians and customers

Provide excellent customer service experience

Review service history, multipoint inspection results and recommend service to clients

Write and verify accurate repair orders and include supporting documentation to complete manufacturer’s warranty claims

Support service department goals by :

Improving sales of labor, parts, and accessories

Administer new and used vehicle warranty repairs in accordance with manufacturers requirements

Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer

Perform an active vehicle delivery with customer when work is completed

Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training

Successful attributes and skills :

Excellent communication skills and ability to be a team player

Ability to minimize and redirect customers frustrations

Trainable

Outgoing and friendly personality with great customer handling skills

Professional appearance

Strong organizational skills

Technical certification a plus

Manufacturer training certifications

Compensation and benefits :

Earnings range between $62k-$110K

Base range will be determined by competitive market rate for your skills, experience and performance

Bonuses are a part of your total compensation and will be based on achievement of specific business goals

Medical, Dental and Vision Plans

Vacation Time

401k Plan

Paid training

Vehicle discounts

Relocation assistance