Overview
Placement Type : Temporary
Salary : $40-50 Hourly
Start Date : 01.05.2026
- This role is a continuous talent pipeline opportunity. We are building a pool of qualified candidates for current and future openings.
Aquent is partnering with a prominent Fortune 50 retail organization, a leader in its industry, dedicated to innovation and operational excellence. This organization is at the forefront of transforming customer experiences through cutting-edge digital and marketing strategies, fostering an environment where user enablement and cross-functional collaboration drive success.
Imagine being the linchpin that empowers hundreds of internal users, ensuring critical business systems operate flawlessly and marketing initiatives soar. In this pivotal role, you won't just solve problems; you'll proactively shape the operational backbone of a dynamic organization, directly influencing seamless customer experiences and successful digital campaigns. Your expertise will be instrumental in optimizing workflows, championing user adoption, and driving continuous improvement across enterprise platforms, making a tangible impact on daily operations and strategic outcomes.
As a vital member of the digital and marketing operations teams, you will contribute significantly to key projects by maintaining platform integrity, empowering users through comprehensive training, and providing critical insights through data analysis. This role offers a unique blend of technical administration, user advocacy, and operational excellence, requiring both strategic thinking and hands-on problem-solving. You will play a crucial part in enabling teams to execute efficiently and effectively, ensuring the smooth delivery of high-impact initiatives.
WHAT YOU'LL DO
System Administration & Platform Management
Serve as the go-to expert for enterprise platforms including project management tools (JIRA, Workfront), collaboration platforms (Confluence, Frame.io), and web applicationsConfigure and optimize workflows, permissions, custom fields, integrations, and automation to improve team efficiencyMaintain platform integrity and ensure seamless operations across marketing, digital, and technology teamsUser Support & Troubleshooting
Provide responsive technical support to internal users via ticketing systems (Zendesk or similar)Diagnose and resolve platform issues promptly, escalating complex problems to appropriate technical teamsMonitor support requests and ensure resolution within established service level agreements (SLAs)Identify patterns in user issues and recommend proactive solutions for continuous improvementTraining & Enablement
Develop and deliver training sessions to equip users with platform skills and best practicesCreate comprehensive documentation including FAQs, troubleshooting guides, process workflows, and knowledge base articlesChampion user adoption through clear communication and hands-on supportQuality Assurance & Monitoring
Conduct regular audits of digital properties and platforms to identify defects, inconsistencies, or poor user experiencesTrack and log issues in defect management tools, ensuring timely communication to stakeholdersBuild and maintain dashboards and reports to monitor KPIs, system performance, and project executionAnalyze data to uncover trends and provide actionable insights to leadershipCross-Functional Collaboration
Partner with marketing, creative, IT, and business teams to align on project scope, timelines, and deliverablesParticipate in planning meetings to discuss strategy, priorities, and operational improvementsAct as a liaison between technical and non-technical stakeholders, translating complex concepts into accessible languageWHAT YOU BRING
Required Qualifications
3+ years of experience in technical operations, platform support, project coordination, or quality assuranceHands-on administration experience with enterprise platforms such as JIRA, Workfront, Confluence, or similar workflow management toolsWorking knowledge of web applications, client / server technology, and basic understanding of APIs or integrationsProven technical support or customer service experience with a track record of resolving user issues effectivelyProficiency in Microsoft Office Suite (Excel, PowerPoint, Word)Strong analytical and problem-solving skills with attention to detailExcellent written and verbal communication skills, with ability to explain technical concepts to non-technical audiencesDemonstrated ability to prioritize multiple requests and manage competing deadlines in a fast-paced environmentPreferred Qualifications
Bachelor's degree in Business, Information Systems, Marketing, Communications, or related fieldExperience with Zendesk, ServiceNow, or other ticketing / support platformsFamiliarity with automation and scripting tools (Groovy, Python, or similar)Background in Agile methodologies or working within Agile teamsExperience in retail, e-commerce, or marketing environmentsKnowledge of data modeling, business process mapping, or change management principlesWORK ENVIRONMENT
Hybrid work model based in Atlanta, GA (in-office presence required on designated days)Opportunity to work with a Fortune 50 leader in the retail industryExposure to enterprise-scale systems and high-impact marketing and digital operationsCollaborative culture that values continuous improvement and innovation#LI-MM3
About Aquent Talent :Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.