IT Technical Support I - Los Angeles, CA

Every day at CMTS, we undertake impactful infrastructure projects that positively impact lives and communities. CMTS has an extensive 40-year industry experience, which ensures a strong foundation for ongoing success. Our company values employees by fostering a culture of learning, personal development, and well-being. We prioritize work-life balance and ethical business practices and engage with our community through employee-driven initiatives. Join us on our journey of growth and success! We're currently seeking a highly motivated IT Technical Support I located in Los Angeles. Overview : This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages / incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for The Development Group. Required Education : MIS Degree or equivalent job experience of 5+ yrs. Required Qualifications : In order to become a candidate, you must possess the following skills and abilities : PC Hardware Troubleshooting Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. Network Infrastructure Troubleshooting : Capable of identifying and resolving common LAN / WAN issues such as cabling faults, switch / router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues. Windows Operating Systems Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. Microsoft Office 365 Suite : Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams Responsibilities : Answer incoming customer emails to the Help Desk. Follow established procedures to diagnose and troubleshoot system issues. Analyze, determine, and document reported production outages / incidents. Determine severity, impact, and nature of incidents. Escalate as needed. Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. Complete onboarding or offboarding functions for staff being mobilized or demobilized. Oversee deployments and relocations of staff at various locations throughout the airport footprint. Provide IT support at Division-wide sponsored events. Provide on-the-job training to new department staff members. Provide computer orientation to new staff. Must be able to lift at least 40lbs. Ability to organize short and long-term tasks and communicate status of tasks with clients and management. Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience. Capability to assume additional responsibilities. Demonstrated experience managing data coordination and conversion projects. Element-Specific Requirements / Notes May assume other duties as required / needed. May be required to work past regular work shift if needed. May be required to work various shifts as needed. This position offers a hybrid / telework schedule. Salary : $37.00-39.00 / hr. Bonus Pay : A bonus may be granted to employees depending on individual performance, employee utilization, attendance, tenure, and furtherance of other non-financial corporate goals; bonus opportunities are available at management's discretion. CMTS LLC offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for employees. CMTS, LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, pregnancy, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Employment Type : Full Time