911 - Dispatcher

Dispatcher Position

Under the general supervision of the Chief of Police, the dispatcher is responsible for the City's central communication system.

Typical duties and responsibilities :

• Skilled and prompt operation of the Public Service (Police, Fire, and Ambulance) Communication Center and its associated equipment consisting of multi-channel radios, multi-line telephone answering, and switching system, enhanced 911 and computer systems, to include the computer-aided dispatch system (ODIS).
• Retrieval, entry, modification, and deletion of criminal intelligence information through the Oklahoma Law Enforcement Telecommunication System (OLETS), National Law Enforcement Telecommunication System (NLETS), and National Crime Information Center (NCIC) computer in a timely and accurate manner.
• Responds to telephone calls for assistance and information from citizens requesting information and / or emergency response to incidents, while maintaining control of other field unit activity.
• Dispatches appropriate emergency response units, transfers calls to the appropriate authority or gives appropriate, non-legal answers to callers.
• Works independently, with general guidance from the Senior Dispatcher, Patrol Shift Commander and / or the Lieutenant of the Police Department in carrying out the department functions.
• Properly prepares, completes, and submits to the appropriate authority, daily activity reports completed during their assigned shift; completes necessary documentation on calls to service, jail / prisoner log, impound / wrecker service rotation log, funeral escort log, etc.
• Performs general housekeeping, clean-up duties within the work area.
• Monitors prisoners through the sound and visual system, and maintains jail log of prisoners.
• Monitors City Hall utility division, west parking lot, prisoner booking area, municipal bathrooms, and police department front lobby through video surveillance.
• Responsible for maintaining strict confidentiality including information gleaned by and through your employment shall not be shared with persons, either inside or outside the department, without a valid need to know, or after authorization has been granted by the appropriate supervisor.
• Responsible for answering all incoming 911 calls in the 911 call area.
• Responsible for knowing the location of all shift officers in the field.
• Responsible for answering telephone calls that come from the police department while off-duty. Including : responsible for contacting the supervisor within thirty (30) minutes of the call when calls are not immediately answered and responsible for written notification to the supervisor of any address and telephone number changes. Written notification must be made within forty-eight (48) hours of any change.
• Performs other duties as assigned.

Position requirements include high school diploma or equivalent, clear speaking voice, and the ability to listen and give directions clearly and calmly in emergency situations. This is a tested position. The candidate will be trained, but radio experience is desired. Applicants will not be considered if they have any felony or drug convictions. Must be available to work 12-hour shifts on a flexible schedule, including evenings and weekends.