Customer Service Representative

Customer Service Representative

Vonore, TN, USA | Customer Service | Full Time

Precision Strip, Inc. is seeking a dynamic professional to join its Customer Service Team to support the Vonore, TN facility. This individual will be responsible for developing and maintaining ongoing relationships with our customers to ensure accurate and timely delivery of material. Every day, you will :

• Focus on the customer relationship and serve as liaison between the customer and members of Precision Strip's team
• Communicate and respond to customer requests, discrepancies, and shipping details
• Enters, update and maintain customer listing, specifications, customer notes, work orders and purchase order information in an accurate and correct manner
• Follow orders through our system to ensure timely delivery of material
• Serve as the IATF quality expert for the plant by preparing and implementing quality procedures and guidelines and ensure proper training for associates is completed
• Facilitate all quality audits / recertification
• Analyze data and make recommendations for corrective actions and continuous improvement

To thrive in this role, you must :

About Precision Strip

As the nation's largest toll processor, Precision Strip strives to do the exceptional every day. We are a team of collaborative problem solvers, dedicated to providing the best customer service. With our in-house engineering and technical group, we believe no problem is too big. We offer excellent wages and benefits package including medical, dental, life and disability insurance plan, retirement plan, 401(k), paid vacation, paid holidays, and uniforms. Precision Strip is a drug free workplace and an Equal Employment Opportunity Employer.