BUSINESS SERVICE MANAGER

Business Services Manager

The Business Services Manager plays a key leadership role in overseeing the operational, financial, and administrative functions of the Schiele Museum of Natural History. This position is responsible for budgeting, financial planning, contract management, revenue oversight, and facility operations. The role also supports workforce management, regulatory compliance, and strategic planning to enhance business services. Reporting to the museum Director and Assistant Director, the Business Services Manager collaborates with internal and external stakeholders to ensure efficient business operations.

The following job functions are standard for this position. These are not all-inclusive, and additional duties may be assigned as needed.

• Develops and manages operating budgets, ensuring alignment with organizational goals; Oversees financial planning, forecasting, and grant administration (Federal / State); Monitors and manages revenue streams, including fees, sponsorships, and donations
• Oversees vendor relationships, contact negotiations, and procurement processes; Ensures compliance with federal, state, and local regulations for financial services agreements
• Manages the maintenance, safety, and functionally of facilities, offices, and public areas; Coordinates with relevant departments to ensure seamless operations
• Supervises hiring, training, and performance evaluation of business services staff; Supports workforce planning and talent development initiatives
• Oversees financial audits and ensures compliance with local, state, and federal reporting requirements; Implements policies and procedures to maintain operational and financial integrity
• Develops long-term business strategies to enhance financial stability; Engages with community partners, boards, and stakeholders to support organizational initiatives
• Ensures high-quality customer service and a positive visitor experience; implements business process improvements for efficiency and engagement

Strong financial management skills, including budgeting, forecasting, and grant administration.

Knowledge of business operations, human resources, and contract negotiation.

Ability to lead teams, develop staff, and foster a positive work environment.

Excellent communication skills, both written and verbal.

Proficiency in Microsoft Office Suite, financial software, and data analysis tools.

Strong problem-solving abilities and attention to detail.

Ability to work collaboratively with government entities, nonprofits, and private sector partners.

Education / Experience : Hiring range : $68,792 - $87,549 depending upon qualifications

Special Requirements :

Physical Demands / Work Environment :

1. The physical activity of this position includes

2. The physical requirements of this position include : Office Environment Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Office environment work involves sitting most of the time. Jobs are categorized as office environment if walking and standing are required only occasionally and all other Office Environment Work criteria are met.

3. The visual acuity requirements, including color, depth perception, and field of vision The worker is required to have close visual acuity to perform one or more of the following :

4. The conditions the worker will be subject to in this position include : None : The worker is not substantially exposed to adverse environmental conditions (such as in a typical office or administrative work environment).

Drug screening, criminal background, and reference checks are required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The City of Gastonia is committed to creating and maintaining a work environment that is inclusive, equitable, and welcoming. We value diversity and promise to honor your experiences, perspective, and unique identity.

The City of Gastonia is an Equal Opportunity Employer (M / F / H)