ACH / Treasury Management Support Services Representative

GENERAL FUNCTION :

Provides assistance and quality customer service to retail employees and other bank employees as they relate to the ACH / Treasury Management processes and services. Manage day-to-day operations and assignments within a tech-driven environment, leveraging available systems to optimize ACH and Treasury Management processes.

MAJOR DUTIES AND RESPONSIBILITIES :

• Demonstrate a level of skill and knowledge of ACH / Treasury Management required executing tasks with high levels of efficiency and accuracy.
• Follows established procedures and management policies to provide good system control and files to safeguard financial information.
• Maintains sufficient records for good audit trail of all transactions handled by the department.
• Performs job functions in a variety of functional areas, including but not limited to :
• Develop an understanding of the bank's ACH processing system and ancillary systems / modules used by the department
• Develop an understanding of the bank's Treasury management customer services, including but not limited to ACH origination, account analysis, and Access Manager
• Must have a working understanding of NACHA rules and guidelines
• Ability to represent the bank when working with vendors, auditors – both internal and external and bank management with guidance from the manager

ADDITIONAL RESPONSIBILITIES :

JOB QUALIFICATIONS :