Service Advisor

Service Advisor

At Suburban CDJR of Garden City, our Service Advisors are trusted partners in the ownership experience guiding customers through vehicle care decisions with clarity, expertise, and integrity. We operate a busy, high-performing service department where professionalism, efficiency, and relationship-building drive long-term customer loyalty.

We're seeking an experienced Automotive Service Advisor who thrives in a fast-paced dealership environment, communicates confidently with customers, and takes pride in delivering an exceptional service experience from write-up through delivery.

Suburban CDJR of Garden City is part of Lithia & Driveway a Fortune 200 automotive retailer with 300+ locations across North America offering the stability of a national organization with the culture of a strong local team.

What You'll Do

1. Greet service customers promptly and professionally, identifying vehicle concerns and maintenance needs
2. Serve as the primary liaison between customers and technicians to ensure accurate diagnosis and repair
3. Prepare detailed repair orders documenting concerns, services, and recommendations
4. Develop accurate estimates including parts, labor, and applicable warranty or service contract coverage
5. Clearly communicate inspection results and recommended services
6. Obtain approvals and manage repairs from intake through completion
7. Provide proactive updates on repair status, timing, and costs
8. Administer Mopar and manufacturer warranty processes
9. Promote maintenance services and service specials appropriately
10. Maintain accurate customer and vehicle records in dealership systems

What Top Service Advisors Bring

• Previous Automotive Service Advisor experience in a dealership environment
• High-volume domestic or CDJR experience strongly valued
• Mopar / Stellantis warranty knowledge preferred
• Strong sales, communication, and relationship-building ability
• Solid mechanical understanding of automotive systems and repairs
• Ability to manage multiple ROs in a fast-paced service drive
• Professional, customer-first mindset
• Team-oriented and highly organized
• Valid driver's license with acceptable driving record

Why Advisors Choose Suburban CDJR of Garden City

• Busy, established CDJR service department with strong customer base
• Competitive compensation with performance incentives
• Supportive service leadership and experienced technician team
• Modern tools, systems, and service processes
• Ongoing training through Lithia Learning
• Career growth opportunities across Lithia & Driveway

About Lithia & Driveway

Lithia & Driveway is one of the largest automotive retailers in North America, with 300+ dealerships across the U.S., U.K., and Canada. Our mission is simple: Earn Customers for Life.

We are committed to Growing Our Company and Growing Our People offering long-term careers across service, leadership, and operations.

Join a High-Performing CDJR Service Team

If you're an experienced Service Advisor who takes pride in delivering exceptional customer care and driving service success, we invite you to apply and explore your future with Suburban CDJR of Garden City.