Technical Support EngineerHarvard Bioscience • Saint Paul, MN, US

No longer accepting applications

Technical Support Engineer

Harvard Bioscience • Saint Paul, MN, US

30+ days ago

Job type

Full-time

Job description

Job Description

What are we looking for (Position Summary) :

To provide industry exceptional customer support with a high degree of customer satisfaction, technical expertise, business acumen and timeliness. This position will work closely with Sales, Marketing, Client Service and QA in regard to product complaint evaluation as well as many other areas of the company.

Essential Duties and Responsibilities :

~80% of time provides technical support to internal and external customers through the following channels :

Call / Email / Onsite
Installation and Training
Maintenance Visits
Generation of technical product content; e.g. technical notes, videos, manuals, etc.
Directing customer feedback to internal stakeholders

~20% of time performing the following duties :

Engineering Support; e.g. system testing, manufacturing training, etc.

Marketing Support; e.g. represent voice of customer, participate in cross-functional team activities, etc.

Alpha / Beta site Support

Services Support (Data & Validation, Surgical, or IACUC)

Skills and Abilities Required :

Well-developed written and verbal communication skills enabling the individual to confidently convey critical and complex information via phone, email, and in person.

Ability to communicate directly with customers in a manner that provides them continued confidence in DSI.

Engineering technical ability to understand and support DSI's broad offering of products.

Aptitude for problem solving and continuous improvement proficiency and application.

Maintains awareness of policies, procedures and work instructions as identified in DSI training programs. Individuals performing activities that affect quality must have the expertise, skills and knowledge to carry out their role.

Operating systems : knowledge in Windows 7, 10

Education and Experience Required :

BS in electrical engineering, biomedical engineering, software related to life sciences (physiology), or computer science degree with emphasis on instrumentation or relevant experience.

2 years' experience minimum.

Bonus Skills & Experience

Previous Technical Support Experience

Knowledge of networking system (DHCP, TCP, firewall setup)

Job Posted by ApplicantPro

Create a job alert for this search

Technical Support Engineer • Saint Paul, MN, US

Related jobs

Support Engineer

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for a Support Engineer to ensure customer success during onboarding and throughout their engagement. Key Responsibilities Provide Level One help desk support and handle user i...Show more

Last updated: 30+ days ago • Promoted

Technical Engineer

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for a Technical Engineer to support systems design, management, and architecture in the banking industry. Key Responsibilities Serve as a subject matter expert for specific te...Show more

Last updated: 30+ days ago • Promoted

Technical Support Analyst II - Enterprise Technology

International Dairy Queen, Inc. • Bloomington, MN, US

Full-time

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands.Based in Minneapolis, MN, International Dairy Queen Inc. IDQ), is the parent company of American Dairy Quee...Show more

Last updated: 17 days ago • Promoted

Developer Support Engineer

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for a Developer Support Engineer.Key Responsibilities Support developers by debugging issues and guiding them through onboarding Collaborate with Engineering and Product tea...Show more

Last updated: 30+ days ago • Promoted

Snowflake Support Engineer

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for a DevOps Track Sr.Key Responsibilities Troubleshoot complex application and environment issues Monitor alerts, batch jobs, data loads, and integrations Coordinate with ...Show more

Last updated: 2 days ago • Promoted

Senior Technical Support Engineer

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for a Senior Technical Support Engineer.Key Responsibilities Understand, reproduce, and resolve complex technical issues for AppSec, Security, and Software Engineers Manage ...Show more

Last updated: 30+ days ago • Promoted

Technical Support Advisor

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for a Technical Support Advisor to provide remote customer support for telecommunications products.Key Responsibilities Provide first contact support for business voice, vide...Show more

Last updated: 30+ days ago • Promoted

Technical Support Engineer

VirtualVocations • Saint Paul, Minnesota, United States

Full-time

A company is looking for an Associate Technical Support Engineer.Key Responsibilities Provide technical support to online merchants through live chat, email, and occasional phone calls Identify ...Show more

Last updated: 30+ days ago • Promoted

Founding Engineer - Technical co-founder

HireScale • Minneapolis, MN, US

Full-time

As the Founding Engineer for HireScale, you will be responsible for executing a comprehensive technology strategy on a consulting basis to align with business goals and growth plans.This is a uniqu...Show more

Last updated: 10 days ago • Promoted

Helpdesk Support Engineer

VirtualVocations • Saint Paul, Minnesota, United States

Full-time

A company is looking for a Helpdesk Support Engineer / Database Administrator (Databricks).Key Responsibilities Respond to and resolve user-reported issues related to Databricks notebooks, cluste...Show more

Last updated: 30+ days ago • Promoted

Product Support Engineer

VirtualVocations • Saint Paul, Minnesota, United States

Full-time

A company is looking for a NOC Graduate Programme (Mexico).Key Responsibilities Communicate with international customers in English through various channels Investigate and diagnose customer iss...Show more

Last updated: 30+ days ago • Promoted

Software Engineer I, Support

Smart Data Solutions LLC • Saint Paul, MN, US

Full-time

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for passionate and driven Software Engineer, Support to join o...Show more

Last updated: 30+ days ago • Promoted

Technical Support Analyst

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for a Technical Support Analyst (US Remote).Key Responsibilities Provide courteous and professional technical support via phone and email to customers Communicate with fulfi...Show more

Last updated: 30+ days ago • Promoted

Advanced Support Engineer II

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for an Advanced Support Engineer II to join their Global Technical Support team.Key Responsibilities Provide technical leadership and troubleshooting guidance to support team...Show more

Last updated: 3 days ago • Promoted

Customer Support Engineer

VirtualVocations • Saint Paul, Minnesota, United States

Full-time

A company is looking for a Customer Support Engineer to join their growing support team.Key Responsibilities Drive completion of multiple reported issues across different service offerings and cu...Show more

Last updated: 30+ days ago • Promoted

Merchant Onboarding Technical Support

VirtualVocations • Saint Paul, Minnesota, United States

Full-time

A company is looking for a Merchant Onboarding Technical Support specialist to guide merchants through complex onboarding stages. Key Responsibilities Serve as the technical escalation point for m...Show more

Last updated: 2 days ago • Promoted

Workstation Support Engineer

Robert Half • Minneapolis, MN, US

Full-time

We’re looking for a Workstation Support Engineer to help maintain and improve our Windows and macOS systems across the organization. This role combines hands-on technical work with opportuniti...Show more

Last updated: 2 days ago • Promoted

L3 Application Support Engineer

VirtualVocations • Minneapolis, Minnesota, United States

Full-time

A company is looking for a Senior Application Support Engineer.Key Responsibilities Troubleshoot data-platform workflows and investigate incidents related to Snowflake and Airflow Manage high-se...Show more

Last updated: 2 days ago • Promoted