Customer Support Specialist - Starlink

Starlink Customer Support Specialist

DSI Systems Inc., an authorized SpaceX / Starlink representative partner, has an immediate career opportunity for a Starlink Customer Support Specialist.

As the Starlink Customer Support Specialist, you will be an important part of the team handling customer-facing communication. You will be responsible for assisting with installation appointments, troubleshooting, and outbound confirmation of orders. To do well in this role, you must be able to remain calm when customers are frustrated and have experience working with computers and web-based applications.

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutionsall designed to drive growth and operational efficiency.

At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of marketsincluding mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Unitsempowering our sales partners to uncover new opportunities and maximize their potential.

Responsibilities :

• Maintaining a positive, empathetic and professional attitude toward customers always
• Understand STARLINK Satellite systems (training will be provided)
• Support customers for inbound and outbound calls regarding their installation or services
• Properly document cases by notating tickets and systems for all interactions
• Solve on-going tickets in a timely manner and request follow-ups as needed