Provisioning Specialist

Overview

BroadPath is looking for a Work from Home Provisioning Specialist . The Provisioning Specialist will collaborate with Operations, Clients, Training, Project Management, Reporting, IT, and Recruiting to process new hire IDs and manage offboarding. This role is responsible for submitting, tracking, and escalating issues related to agent client credentials, while also ensuring accurate rosters are maintained. The Specialist will manage attrition tracking within Salesforce and QuickBase and will be accountable for daily, weekly, and monthly reporting. The ideal candidate must have strong Excel skills, be highly organized, and possess excellent communication abilities.

Responsibilities

Experience with Protected Health Information (PHI) cleanup and compliance

Strong understanding of contact center processes and support operations

Exceptional customer service skills with a focus on client satisfaction

Excellent communication and project management capabilities

Proven ability to operate with a strong sense of urgency, influence stakeholders, and negotiate effectively

Skilled in rapid issue analysis and root cause identification

Capable of managing multiple tasks and prioritizing effectively in a fast-paced environment

Collaborative experience working with IT service teams

Qualifications

Intermediate to advanced proficiency in Microsoft Windows and Microsoft Office Suite, with strong emphasis on Excel

Familiarity with user settings, preferences, and common productivity tools

Excellent written and verbal communication skills

Highly organized with a strong sense of urgency and attention to detail

Proven ability to multitask and manage competing priorities in a fast-paced environment

Preferred Experience

Experience with Salesforce, QuickBase, or other database platforms (preferred but not required)

Background in contact center operations; BPO (Business Process Outsourcing) experience is a plus

Project management experience or skills are a strong advantage

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity / Disability / Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com . This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation : BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.