Organizational Development Manager
Salary : $93,888.90 - $117,361.13
Under general supervision, the Organizational Development Manager plans, directs, manages, and oversees organizational development, employee engagement, performance management, learning and development, and HR technology initiatives for the City of Arlington. This position plays a key role in advancing the City's culture, developing workforce capabilities, and leveraging technology to enhance HR service delivery. The OD Manager serves as the Workday HRIS lead for HR, collaborating with internal stakeholders and external vendors to build, implement, and optimize HR systems, processes, and programs. This position also provides direct supervision of front desk staff and supports department-wide initiatives to improve operational efficiency and employee experience.
Essential Job Functions
Leadership and Strategic Management
- Provides leadership and direction for organizational development and learning initiatives that advance the City's strategic goals and workforce capabilities.
- Supervises and evaluates assigned staff, setting clear expectations and providing ongoing coaching and performance feedback.
- Partners with City departments to assess workforce needs and develop strategies that foster employee growth, engagement, and retention.
Organizational Development and Employee Engagement
Leads citywide organizational development initiatives focused on culture, engagement, and leadership effectiveness.Develops tools, resources, and strategies to strengthen communication, collaboration, and performance across all departments.Administers employee engagement surveys and develops action plans to improve results in partnership with department leadership.Learning and Development
Designs, develops, and implements in-house training programs for employees at all levels, with emphasis on leadership development, customer service, compliance, and City values.Oversees the creation of learning materials, e-learning modules, and competency-based development pathways.Coordinates with internal subject matter experts and external partners to expand the City's training offerings.Measures the effectiveness of training programs and recommends improvements to maximize learning outcomes and ROI.HRIS and Technology Administration
Serves as the HR Department's lead for Workday or equivalent HRIS platforms.Leads implementation, configuration, and continuous improvement of HRIS systems to enhance automation, analytics, and user experience.Collaborates with IT, Finance, and departmental partners to ensure data integrity, compliance, and system optimization.Develops dashboards, reports, and metrics to support strategic workforce planning and decision-making.Performance Management and Continuous Improvement
Oversees the City's performance management program, ensuring consistency, fairness, and alignment with organizational objectives.Provides training and resources for supervisors and employees to strengthen goal setting, coaching, and feedback processes.Recommends and implements process improvements to streamline HR workflows and enhance service delivery.Administrative and Fiscal Oversight
Assists with the development and administration of the Organizational Development budget and monitors related expenditures.Prepares reports, presentations, and data analyses for HR leadership and city executives.Ensures compliance with City policies, procedures, and applicable laws and regulations.Other Job Functions
Responds to employee and department inquiries and resolves issues in a timely and customer-focused manner.Represents the HR Department on citywide committees and cross-functional initiatives.Performs related duties as assigned consistent with the scope and purpose of this position.Minimum Qualifications
Knowledge, Skills and Abilities Required :
Knowledge of office and administrative practices and procedures.In-depth knowledge of organizational development, change management, performance management, and adult learning principles.Strong understanding of HR operations, policies, and compliance requirements.Strong leadership and project management skills, with ability to manage multiple priorities effectively.Skill with organization and attention to detail.Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.Proficient in Microsoft Office Suite, learning management systems (LMS), and data visualization tool.Excellent communication, facilitation, and presentation skills.Demonstrated expertise in HRIS administration, preferably Workday, including system implementation, configuration, and reporting.Ability to work within a set schedule.Ability to understand mathematical calculations involving fractions, percentages, and decimals.Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, standing, stooping, twisting body, typing, walking, and writing.Ability to operate a variety of office equipment including but not limited to : PC, telephone, calculator, scanner, and copier.Ability to learn new systems and procedures quickly.Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.Ability to establish and maintain collaborative relationships with employees, leadership, and external partners.Ability to develop strategies, implement innovative programs, and measure effectiveness.Ability to analyze data and translate insights into actionable organizational strategies.Qualifying Education and Experience :
Bachelor's Degree from an accredited college or university with major course work in Human Resources, Business Administration, Psychology, Industrial Relations, Public Administration.Four (4) years of increasingly responsible human resources experience including at least two (2) years in a supervisory or management capacity or an equivalent combination of education and experience.Preferred Qualifications
Preferred Education and Experience :
Experience implementing and managing Workday or other enterprise HRIS systems.Professional certifications such as : SHRM CPProfessional in Human Resources (PHR)Certified Professional in Talent Development (CPTD)Employment Screenings Required :
Criminal background checkCity of Arlington is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace that is free from discrimination. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable federal, state, or local laws.
