Window and Door Field Service Tech II

Position Overview

PGT is seeking a Field Service Technician II with two to three years of experience in manufacturing, construction, or window and door repair. This role involves diagnosing service issues, determining warranty vs. installation concerns, and performing repairs safely and professionally. You'll be a key player in maintaining our commitment to quality and customer satisfaction.

Location : North Venice, FL

Company : PGT Innovations (Part of MITER Brands)

Starting Pay : $21.00 / hour

Schedule : Monday–Friday, 7 : 30 a.m. – 4 : 00 p.m.

MITER Brands, which includes Milgard, MI Windows & Doors, and PGT Innovations, is a leader in the window and door manufacturing industry, known for high-quality vinyl windows and patio doors.

Responsibilities

• Communicate courteously with co-workers and customers at job sites or residences
• Schedule service calls based on urgency and availability
• Order necessary parts and reschedule appointments if parts are unavailable
• Troubleshoot product issues and implement corrective actions
• Assist in training and mentoring junior technicians
• Safely operate hand and power tools
• Document service calls using mobile devices (iPad, Surface, etc.)
• Submit service completion details using company software
• Maintain service vehicle cleanliness and functionality
• Manage inventory of parts and supplies in warehouse and vehicle
• Inspect incoming parts for quality; reject and reorder as needed
• Collaborate with other technicians on multi-tech projects
• Ensure job sites are left clean and in original condition
• Provide feedback to Field Service and Manufacturing teams
• Notify distributors of installation-related issues when applicable

Qualifications

Certifications & Licenses

About Us

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse / dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.

MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries, is an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, veteran status, sexual orientation, or any other legally protected category.

Seniority level

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Industries

Note : This description reflects current duties and requirements and is not intended to be an exhaustive list of all tasks. Referrals increase your chances of interviewing at MITER Brands.

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