Patient Care Coordinator

Job Description

Hybrid Patient Coordinator

Reports to : Sales & Marketing Director & Director of Operations

WIFH is a leading concierge medical practice in Atlanta, GA, specializing in Lasers & Aesthetics. Our focus is on providing exceptional patient care and achieving outstanding results. With over 90 years of combined laser experience, our team is dedicated to excellence, innovation, and ensuring patient safety.

The Hybrid Patient Coordinator is a dual-function role combining patient-facing responsibilities with sales, marketing, and administrative support. This position plays a key role in delivering a seamless, positive experience for new and existing patients while also contributing to the success of our marketing and sales initiatives. The Hybrid Patient Coordinator will split time between front desk operations and sales / marketing coordination, ensuring efficiency across both areas.

Key Responsibilities

Patient Experience & Front Desk Operations

• Serve as the first point of contact for patients in person, over the phone, and via email, delivering an exceptional first impression.
• Build rapport with patients, ensuring a welcoming, calm environment at all times.
• Schedule appointments efficiently to optimize provider time and treatment room utilization.
• Maintain accurate patient records in our EMR system (PatientNow), including procedures, outcomes, and medical details.
• Create invoices and quotes, process payments, and manage patient balances.
• Scan, file, and manage confidential patient documents, including consent forms through DocuSign.
• Maintain the reception area, restock products on displays, and ensure common areas are tidy.

Sales & Marketing Support

Administrative & Cross-Functional Support

Qualifications