Customer Support Specialist III - ES Division

Customer Support Specialist

The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and preparing reports, etc. Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Expedites the steady and courteous flow of internal and external communications, such as incoming / outgoing telephone and email messages.

Principle responsibilities include :

• Communicating with customers by phone, email or in person to attain information to ensure accurate and timely waste profile approval.
• Assisting and providing support to internal and external customers.
• Assisting customers with waste characterization and related documentation in accordance with facility, state and federal regulations.
• Maintaining customer profiles and contract filing system.
• Coordinating completion of profile forms, contract forms, collects deposits, prepares change of address records, and issues discontinuance orders.
• Researching operational concerns, questions and discrepancies.
• Preparing and transmitting reports and waste shipment summaries.
• Preparing manifests for mailing, scanning, or emailing.
• Processing memos, correspondence, reports and other documents.
• Reviewing billing adjustments.
• Performing other related duties as assigned.

Preferred qualifications include :

Minimum qualifications include :

Pay range : $25.16 - $37.74

Rewarding compensation and benefits include :

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Republic Services, Inc. is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste, and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

Our company values guide our daily actions :

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants.