Retail Sales Associate / Customer Service

Wellness Sales Associate / Customer Service Associate

Elements Massage in Hanover is looking for an engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and our current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives.

Our team members will earn commission for wellness plan and have opportunities to earn additional monthly bonuses.

Responsibilities and Duties :

Elements Massage in Hanover is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they come in.

• Informing all visitors about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications and Skills :

Skills :

Ability to follow our proven sales process to sell Elements Wellness program and build customer loyalty.

The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.

The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications :

Prior retail sales experience preferred; selling memberships or services in-person to potential clients.

Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.

Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.

Driven to create the best work environment for the employees and the best experiences for the client.

Studio Specific Benefits :

$16+ / hour depending on experience

Monthly Bonuses (ongoing)

Paid Time Off

A complimentary monthly massage at the studio

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Location : Hanover, MA

Job Types : Full-time, Part-time

Pay : $16.50 - $17.50 per hour

Benefits :

401(k)

401(k) matching

Flexible schedule

Health insurance

Paid time off

Shift :

Day shift

Evening shift

Morning shift

Work Location : In person

Legal Disclaimer

2023 Elements Therapeutic Massage, LLC ("ETM"). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.