Front Desk Agent

POSITION TITLE : Night Auditor

REPORTS TO : Rooms Division Manager

POSITION SUMMARY : Responsible for balancing the revenue and expense transactions which occurred during the day at the hotel and restaurant.

DUTIES AND RESPONSIBILITIES :

• Closes and balances all room accounts.
• Balances cash and credit card receipts.
• Balances direct bill accounts.
• Verifies and balances vouchers.
• Runs a trial balance report.
• Investigates and analyzes out-of-balance situations.
• Makes adjustments or corrections to accounts as needed.
• Completes various computer audit reports.
• Does multiple security checks throughout the evening.
• Completes late night check-ins.
• Collects Breakfast Cards
• Sets up morning beverage service in the lobby.
• Answers phones and makes hotel reservations after hours.
• Attends staff meetings.
• Summarizes the shifts events in a shift report to be e-mailed to Rooms Division Manager, General Manager, Front Office Manager, Maintenance, Housekeeping, the Front Desk and anyone else who would value the information in the report. This should include guest, maintenance or accounting occurrences or problems out of the ordinary.
• Assists in other areas of the department as needed.
• Understands that business demands sometimes make it necessary to have employees take on additional duties, schedule changes, and responsibilities as set forth by management at any time.

COMPETENCY : To perform the job successfully, an individual should demonstrate the following competencies :

PREREQUISITES :

BENEFITS :

Vision insurance

Differential Pay

SCHEDULE : Weekend availability

Day shifts