Technical / Help Desk Support Representative

Title : Technical / Help Desk Support Representative

Location : Alpharetta, GA, 30009

Pay Rate : $20.00 - 22.00 / hr on W2

Duration : 06 months (11 / 10 / 2025 to 05 / 29 / 2026)

M-F Hours of operation are 8 AM EST to 9 PM EST

Hybrid go into the office as needed

Description :

We are seeking a customer-focused and technically skilled Product Support Representative to provide first-level support to end users experiencing technical issues. This role is responsible for troubleshooting hardware, software, and network-related problems, ensuring timely resolution and excellent customer service.

Key Responsibilities :

• Respond to user inquiries via phone in a timely and professional manner. Set expectations for customer follow up if issue is not resolved on first call.
• Diagnose and resolve technical issues with Pharmacy application, hardware, software. Etc.
• Escalate complex issues to appropriate teams when necessary, ensuring proper documentation and follow-up.
• Maintain accurate records of issues and resolutions using the help desk ticketing system.
• Provide excellent customer service and adhere to metrics.

Qualifications :