Provider Digital Issue Research & Resolution Project Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

This role is for a position on the Issue Research and Resolution team within Provider Digital Operations organization. It involves support of our Digital Portal and provider electronic data interchange transactions. Main responsibilities include receiving issues directly from our Digital Portal users and internal customers, problem solving / troubleshooting, identification of appropriate systems based on the issue at hand, prioritization of issues and communicating complex technical details in a business-friendly manner understandable to our customers.

• Maintain colleague access to the Digital Portal

Review colleague requests for portal access

Use knowledge of the Portal and Systems to determine whether the ticket is Portal-specific or not.

Act as liaison between the IRT and the Digital Portal team

Use knowledge of the Digital Portal during work request reviews to respond correctly for Digital Operations' involvement with the project / SR / Work request.

Act as the liaison between the requester and the Digital Portal team

Submit the form to the Digital Portal team

Act as the single point of contact for Change Requests

Required Qualifications

Preferred Qualifications

Education

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is :

$54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 10 / 31 / 2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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