Field Service Technician - Regional, Cleveland Territory

Job Description

Job Description

Cleveland Ohio Regional - Field Service Technician

Job Summary

The Cleveland, Ohio Regional Field Service Technician is responsible for providing on-site technical support, maintenance, repair services and installations for Minster stamping presses and coil line equipment. The technician serves as a key liaison between the customer and the company, delivering expert-level service. In addition to hands on work, the technician will be responsible to perform courtesy customer visits interfacing closely with the regional Nidec Minster Sales Manager. Ideal candidate would be located within two hours of Cleveland and be a resident of this region or willing to relocate to this region.

Job Responsibilities

• Perform on-site troubleshooting, repair, maintenance installation & commissioning of Nidec Minster stamping presses and coil line systems. Occasional work on non-Minster equipment as well
• Conduct equipment inspections with thorough documentation of findings
• Partner with Regional Sales Managers to identify service opportunities and support aftermarket sales initiatives including training, OEM parts, equipment upgrades, and service agreements with customers
• Work flexible hours to support customer service needs
• Build & maintain strong customer relationships through effective communication & reliable service delivery
• Collaborate with technical support teams to resolve complex problems
• Document in English, service activities, findings, and recommended actions in detailed service reports in an accurate and professional manner
• Maintain company tools, service equipment, and service vehicles in good working conditions

Job Qualifications - Education, Training & Experience

Job Qualifications - Technical & Soft Skills

Job Qualifications - Other

Benefits