Talent.com
Customer Service Sales Specialist
Customer Service Sales SpecialistStrategic HR Client Job Openings • Cincinnati, OH, US
Customer Service Sales Specialist

Customer Service Sales Specialist

Strategic HR Client Job Openings • Cincinnati, OH, US
24 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Opportunity - Customer Service Sales Specialist with Fameccanica in West Chester, OH In office position

Are you energized by helping customers solve problems after the sale? Do you thrive in a fast-paced environment where communication and coordination are key? Can you turn technical challenges into customer satisfaction and loyalty?

Join Our Team as a Spare Parts Customer Service Specialist!

We're looking for a customer-focused professional who's passionate about delivering exceptional service and support. In this role, you'll be the go-to expert for customers needing spare parts or warranty assistance, ensuring their needs are met with clarity, speed, and care.

What You'll Do :

  • Communicate daily with customers via phone, email, and portals to understand and fulfill their needs. Travel for in person-meetings at customer sites may be required.
  • Create spare part proposals, process sales orders, and advise customers on parts availability and pricing.
  • Coordinate with internal departments to meet delivery expectations and resolve issues.
  • Monitor order progress, confirm ready dates, and proactively communicate changes.
  • Support warranty request procedures in line with company policies and contracts.
  • Build strong relationships with customers by providing timely and accurate support.

What You'll Bring :

  • A passion for serving customers and solving problems.
  • Associate degree or equivalent experience in a technical or commercial field.
  • Experience in spare parts sales, distribution, or customer service.
  • Strong skills in Microsoft Office; SAP and the ability to reach technical drawings experience is a plus.
  • Excellent communication and coordination abilities.

    • Why You'll Love It Here :

  • You'll be part of a collaborative team that values your input.
  • You'll have the opportunity to make a real impact on customer satisfaction.
  • You'll work in a dynamic environment with room to grow.

    • About Us :

    Fameccanica North America is a leader in industrial automation for consumer goods, delivering smart, sustainable solutions that improve production and customer satisfaction. Our West Chester, Ohio team supports clients across North America with cutting-edge technology and exceptional service.

    Apply online today!

    #ZR

    Create a job alert for this search

    Customer Service Specialist • Cincinnati, OH, US