Bus Controller

Description

SALARY

$52.278

POSITION SUMMARY

Monitors buses along the service routes. Facilitates and supervises communications, coordinates the restoration of service for buses and appropriate personnel, keeps the public informed of any service disruptions. Assists Control Center Managers in providing timely, accurate, and consistent information to Authority personnel. Performs observations of line service issues to gather information used in validating data in CleverCAD and recommending process improvements for Bus Operators and Bus Service Management.

Qualifications

PRIMARY RESPONSIBILITIES

• Coordinates activities with police departments, fire departments, public utilities, outside agencies and departments within the Authority to utilize its services to restore service operations in a safe, timely and efficient manner.
• Recommends and advises Authority management of enhancements in processes and procedures that assist in the strategic management of Headway, Big Gap and Bus Bunching issues.
• Develops the most efficient solutions to bus bunching, big gaps and headway action to Bus Operators remotely via CleverCAD.
• Identifies all routes with real-time service reliability problems.
• Communicates with bus service managers to effectively deploy resources.
• Directs Bus Operators via CleverCAD with route and direction changes.
• Assist Bus Operators in troubleshooting techniques and correcting defects and notifies appropriate personnel to also assist with the correction of defects or assist in removal of equipment when necessary. Utilizes CleverCAD and Maintenance Management Information System (MMIS).
• Maintains logs, delay sheets, and prepares other required documents. Must be able to operate a computer terminal to input or retrieve pertinent data.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Reporting to this position may include the following jobs :

Job Title

CHALLENGES

EDUCATION / EXPERIENCE REQUIREMENTS

PHYSICAL REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

WORKING CONDITIONS

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

Additional Details Employees and / or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Rate to be determined by applicant's entered service date and service date in union jurisdiction of this classification.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER.

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

TO BE CONSIDERED APPLICATIONS MUST BE COMPLETED IN THEIR ENTIRETY INCLUDING :

INFORMATION PROVIDED MUST BE ACCURATE AND TRUTHFUL.

Failure to respond to correspondences during the hiring process in a timely fashion may result in your application being closed out for non-responsiveness.

CTA Benefits

https : / / www.transitchicago.com / hrbenefits /

Primary Location

: USA-Illinois-Chicago

Job

: System Safety

Job Posting

: Oct 10, 2025, 4 : 27 : 46 PM

Position Type : Full-time Permanent (FTP)