Director of Front Office - Embassy Suites Washington DC Convention Center

Director of Front Office - Embassy Suites Washington DC Convention Center

2 days ago Be among the first 25 applicants

Are you a hands‑on, polished, people‑focused leader who thrives in a fast‑moving, high‑occupancy environment—and believes in structure, empowerment, and developing talent from within? Embassy Suites Washington DC Convention Center is seeking a Director of Front Office who can elevate service, drive morale, and create a culture where people grow, thrive, and deliver exceptional guest experiences from the moment they walk through our doors.

This is your opportunity to lead a full-service, all-suite Front Office operation in the heart of downtown DC—steps from the Walter E. Washington Convention Center—surrounded by energy, purpose, and possibility. If you’re strategic, service‑obsessed, and ready to make a bold impact, this is your stage.

This role is designed for a hospitality leader who elevates the guest journey from arrival to departure while driving success factors across service, team engagement, and operational performance.

As a high‑occupancy, city‑center hotel steps from the Walter E. Washington Convention Center, we welcome a diverse mix of business, convention, and leisure travelers—and we are looking for a Director who thrives in a fast‑paced, high-energy environment.

Responsibilities

• Direct and administer all Front Office operations including guest service and registration (check‑in / check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Monitor and develop team member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Initiate and implement marketing and up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implement and monitor all corporate marketing programs.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members.

Pay Rate : The annual salary range for this role is $95,000 - $105,000.

Qualifications

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. We look for demonstration of our values :

In addition, we look for the demonstration of the following key attributes :

Benefits

Work Locations

Schedule

Full‑time

Brand

Embassy Suites by Hilton

Job Category

Guest Services, Operations, and Front Office

Other Details

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