Retail Operations Analyst

Le Alfré • New York, NY, US

2 days ago

Job type

Full-time

Job description

About Le Alfré

Le Alfré is a fast-growing men's lifestyle brand started 3 years ago in New York City with a strong and expanding digital and retail footprint with ambitious goals for the next stage of growth. We are looking to hire a Retail Operations Analyst.

Role Overview

The Retail Operations Analyst is a dynamic hybrid role responsible for delivering exceptional customer experiences across both our physical and digital platforms. You'll be a key presence in our NYC flagship store, while also supporting our eCommerce operations—from packing orders to answering customer inquiries. This is an ideal position for a driven, polished, and detail-oriented individual looking to grow with a lifestyle brand at an exciting stage of scale.

You will serve as the connective tissue between sales, service, styling, operations, and brand storytelling — acting as the heartbeat of how our clientele experiences the world of Le Alfré.

Key Responsibilities

Customer Service & Digital Support

Manage inbound customer service communication across email, chat, and social (tools like Gorgias, Klaviyo, Shopify).
Handle all post-purchase issues including returns, exchanges, shipping errors, damaged goods, and special requests.
Build and maintain a knowledge base of customer FAQs and product information.
Represent the brand voice with care & class in all digital communications.
Maintain up to date knowledge of product details, sizing and brand story to seamless communication with customers and potential customers.
Track service KPIs (response times, resolution rates, CSAT) and identify trends and pain points.

Retail Store & Physical Experience

Lead the day-to-day operations of our warehouse and inventory at NYC Flagship Store, "Alfré's Penthouse", ensuring it reflects the Le Alfré aesthetic and level of service.

Maintain store readiness : cleanliness, merchandising, back stock, supplies, and hospitality elements.

Monitor inventory stock levels in-store and maintain organization of all inventory such as hangers, products, handtowels, soap, etc.

Operations, Fulfillment & Inventory

Pack and ship online orders with precision, speed & attention to detail with hand written notes and excellent presentation

Process returns and exchanges via platforms like Shopify, Redo, and Gorgias.

Monitor and organize inventory for both retail and eCommerce channels.

Assist with inventory counts, stock replenishment, and supply management.

Ideal Candidate

Experience & Skills

1–2 years experience in customer experience, retail, project management or inventory management

Previous experience managing physical retail locations or fulfillment preferred but not necessary.

Impeccable verbal and written communication — warm, articulate, and professional.

Comfort with tech tools (Shopify, Gorgias, Klaviyo, Notion, CRM platforms) but not necessary.

Highly organized, operationally sharp, and proactive.

Personal Attributes

Deep love for people, fashion, culture, and customer service.

Empathetic and people-first, with a problem-solving mindset.

Enthusiastic with a positively infectious, "can do" attitude

Calm under pressure, thrives in a dynamic start-up environment.

Entrepreneurial spirit and comfort with ambiguity — you'll help build this function from the ground up.

Compensation & Benefits

Paid hourly

Generous discount on all Le Alfré merchandise

Opportunities to travel for events / pop-ups.

Direct impact on brand growth and evolution.

How to Apply

Send your resume, a short note on why you're the right person for this role, and an example of a customer experience you created (or experienced) that left a lasting impression.

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Retail Analyst • New York, NY, US