Customer Success Partner, Enterprise

Customer Success Partner, Enterprise

As a Customer Success Partner, Enterprise at CreatorIQ, you will nurture strong, collaborative partnerships with a portfolio of high-value enterprise customers, supporting them in achieving meaningful outcomes through their influencer marketing programs. You'll work closely with customers to understand their goals and thoughtfully align them with CreatorIQ's platform capabilities, encouraging long-term adoption and program success.

You'll cultivate trusted, multi-threaded relationships with key stakeholdersboth virtually and in personserving as a compassionate, proactive partner throughout the customer lifecycle. Customer Success Partners are deeply knowledgeable about our platform, attuned to influencer marketing strategy, and committed to creating measurable, positive business impact. You will be evaluated on gross retention, platform adoption, and customer health as you guide your accounts through a supportive, value-driven, and outcomes-focused journey.

What you'll do:

• Serve as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals.
• Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
• Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ's self-service tools.
• Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer's marketing and business objectives.
• Collaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale.
• Partner with Product Support to route technical questions and product-related issues for efficient resolution.
• Collaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities.
• Work closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities.
• Act as the customer's internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
• Maintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management.

Who you are and what you'll need for this position:

• Passionate about influencer marketing, creator content and social media measurement
• 3+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology
• Proven success managing toward business KPIs goals and customer advocacy metrics.
• Skilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors.
• Thrives on solving problems and delivering thoughtful, customer-centric solutions.
• Builds strong, trusted relationships and acts as a strategic advisor to your customers.
• Approaches work with curiosity and a passion for learningespecially when it comes to new tools, trends, and marketing strategies.
• Balances strategic thinking with day-to-day execution and follow-through.
• Stays composed and adaptable in a fast-paced, evolving environment.
• Experienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success.
• Highly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment.
• Confident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions.
• Collaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales.
• Proficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us.
• Surprise meal stipends: work from home can't stop the enjoyment of someone else making a meal for you!
• Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Savings: a 401k (USA) plan to help you plan ahead.
• Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Who we are:

CreatorIQ is the AI-native operating system for creator-led growth. Trusted by more than 1,300 global brands and agenciesincluding Burson, Delta Air Lines, Google, LVMH, Nestl, and SephoraCreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what's important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, benefits, and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.