Job Description
Job Description
The HOA Administrative Assistant provides essential support to multiple homeowners’ associations (HOAs) by ensuring efficient daily operations, exceptional customer service, and effective coordination among homeowners, vendors, and management. This role requires strong organization, attention to detail, and professional communication.
Compensation
- Hourly Rate : $16–$20, based on experience
- Full-time Schedule : Minimum 30 hours per week
- Pay Frequency : Biweekly
Compensation : $16 - $20 hourly
Responsibilities :
Customer Service & Communication
Serve as the primary point of contact for homeowners via phone, email, and online portals.Send community-wide communications and respond promptly to inquiries.Manage amenity reservations and assist with portal access requests.Conduct site visits and participate in the rotating on-call schedule as needed.Attend occasional after-hours board meetings to support relationship-building.Administrative Support
Maintain the HOA calendar, including meetings and community events.Enter and track maintenance requests, work orders, and vendor invoices.Organize and upload association documents and reports to management systems.Maintain vendor files, including COIs, W-9s, and contact details.Update homeowner contact information for new sales and closings.Upload monthly community financials to Homewise Docs.Provide light accounting support as needed.Vendor & Project Coordination
Monitor vendor insurance and compliance documents.Solicit bids for annual contracts and special projects.Support project management by tracking vendor communication and deliverables.Qualifications : Requirements
2+ years of experience in administrative, customer service, or property management support (HOA experience preferred).Excellent organizational and multitasking skills.Strong written and verbal communication abilities.Proficiency in Microsoft Office and the ability to learn HOA management software.Self-motivated with the ability to work independently and in a team environment.Willingness to attend evening meetings and participate in rotating on-call duties.Basic understanding of accounting principles.Preferred Skills
Experience with HOA platforms such as Vantaca and Homewise Docs.Familiarity with HOA governance and community operations.Bilingual (Spanish / English) a plus.Tennessee Real Estate License preferred, but not required.About Company
Arbella Properties is a property management and sales company that has been successful for over 14 years. We have a team of talented and motivated property experts and are looking for local talent to add to our team.
